Connect Associate

1 week ago


Delhi, Delhi, India Pullman New Delhi Aerocity Full time
Company Description


Pullman New Delhi, Aerocity is one of the finest five-star hotels in Delhi and enjoys a prime location of Aerocity, located 07 minutes away from the India Gandhi International Airport.

Pullman New Delhi Aerocity offers 06 award winning restaurants and bars, a fully equipped fitness centre, spa, salon, and an outdoor heated swimming pool.

The hotel has 670 Rooms (Including Novotel New Delhi). Walking distance from the property is the Worldmark Complex, which houses premium offices, shops, and eateries. Cyber City is a 15-minute drive from the hotel. Shopping Malls like DLF Promenade, Emporio and Ambience are located within the radius of 5 km.

Tourist attractions like Rashtrapati Bhavan, Jantar Mantar and India Gate is within a 10 km radius of the Pullman New Delhi Aerocity, making it the ultimate travelers haven.


Job Description:

Guest Loyalty

  • Ensures all calls from internal and external guests are handled in a timely manner (answered within 3 rings) and professionally with Pullman & Novotel's policies and procedures as a key factor.
  • Build rapport as first point of contact with Guests and provide personalized service.
Operational Processes

  • Answer all incoming calls.
  • Records and channels guest request to appropriate departments using HotSOS.
  • Performs follow‐up calls to guests concerned to ensure service facility defect has been rectified to satisfaction.
  • Makes operator assisted calls.
  • Records guest's messages and forwards to concerned department.
  • Ensures correct transmission and receipt of facsimile.
  • Accurately records all requests for wake‐up calls and ensures they are delivered correctly.
  • Accurately posts the charges for operator assisted and collect calls.
  • Knows the hotel and all its facilities, the department and section heads, the responsibilities of each department, the office extension numbers and its respective operation hours.
  • Takes IRD orders from internal guests and efficiently forwards the order to IRD ensuring correct and smooth delivery of order.
  • Knows the functions and operating of the fax machines.
  • Checks the log printers at regular intervals to ensure that the interface system is in working order.
  • Checks "Interface Lost Posting" dummy folio in PMS on an hourly basis to ensure there are no postings that are not posted to a guest folio.
  • Ensures that the console is always in good working order and the work area is neat and clean at all times.
  • Knows how to handle the telephone, radio / music and video equipment.
  • Knows how to handle an Elevator emergency call and assists guest appropriately.
  • Knows all the Emergency Procedures of the hotel and how to handle them.


  • Delhi, Delhi, India Pullman & Novotel New Delhi Aerocity Full time

    Job Description:Conduct daily tasks to ensure that all calls to Pullman Connect are promptly answered and requests are followed through to the concerned department. Retrieve Guest feedback and communicate the same to Executives/Asst. Manager by performing follow up calls.Ensure all calls are handled professionally and with care adhering to Pullman &...

  • Connect Associate

    1 week ago


    Delhi, Delhi, India AccorHotel Full time

    Ensures all calls from guests and external calls are handled in a timely manner (answered within 3 rings) and professionally with Pullman & Novotel's policies and procedures as a key factor. Build rapport as first point of contact with Guests and provide personalized serviceOperational Processes Answer all incoming calls. Records and channels guest request...


  • Delhi, Delhi, India Creative Connect Productions Full time

    Company DescriptionCreative Connect Productions is a video production company located in South Delhi. We specialize in creating engaging and innovative videos for various purposes, including online ads, explainer videos, films, and TV commercials. Our team has diverse expertise in conceptualization, storyboarding, production, and editing, combining...


  • Delhi, Delhi, India Creative Connect Productions Full time

    Company Description:Creative Connect Productions is a video production company based in South Delhi, specialized in creating engaging videos for online ads, explainer videos, films, and TV commercials. Our team excels in conceptualization, storyboarding, production, and editing, encompassing shoot-based videos, animations, and graphics. We have a...


  • Delhi, Delhi, India Playace. co Full time

    PLEASE READ THE DESCRIPTION BEFORE APPLYINGCompany DescriptionPlayace.Co is a platform that enables people to host and attend safe and secure house parties, creating real-time meaningful connections with like-minded strangers. Our mission is to provide a convenient and trustworthy platform for individuals to come together and have memorable experiences in a...


  • Delhi, Delhi, India Omm IT Solutions Full time

    Job DescriptionPlease Note:Selected candidate must reside within two (2) hours of the client's Headquarters in Woodlawn, MDSelected candidate must be willing to work on-site at least 2 days a week.Position Description:Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions,...


  • Delhi, Delhi, India GLG Full time

    This role is based at our Mumbai officeJob Summary:GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.Network Development team members know how to make...


  • Delhi, Delhi, India GLG Full time

    This role is based at our Mumbai officeJob Summary:GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.Network Development teammembers know how to make the...

  • IT System Engineers

    1 week ago


    Delhi, Delhi, India Connect People Sprl Full time

    Job DescriptionSupporting End UsersMaintain and administrating our clients' network, servers and computers systemsEnsure that all computing operations run with optimal performance and securityContribute to troubleshooting hardware, software, and networking issuesWork on evolution projectWork on technical budget evaluationMaintaining and configuring the...

  • Research Associate

    1 week ago


    Delhi, Delhi, India Insight Alpha Full time

    **Job Description Research Associate**About Insight Alpha: Insight Alpha provides its clients access to a network of frontline industry experts that help them get critical information they need to be successful. We help thousands of our clients get answers to their most critical questions, without leaving their desks. Having built a strong network of senior...


  • Delhi, Delhi, India Right eSource Full time

    Designation - Associate CounsellorPre sales Department - Sales (Pre-Sales)(Freshers are eligible)Roles & Responsibilities:Need to make 60-80 connected calls a dayShould have knowledge about study abroad admissions/country specific expertise for overseas admissionsGood at maintaining data and hands-on experience on MS officeSolving student queries by helping...


  • Delhi, Delhi, India Caspian Full time

    About the job Company Caspian Debt is a specialized debt vehicle registered as a non-banking finance company (NBFC) and backed by reputed investors like SIDBI Venture Capital, Gray Matters Capital (USA), FMO (Dutch Govt Development Finance Institution), DFC (USA), and Triodos Investment Management, apart from its promoter Caspian Equity. Over the past 10...

  • Research Associate

    1 week ago


    Delhi, Delhi, India Insight Alpha Full time

    New Delhi Full Time- About Insight Alpha:Insight Alpha provides clients access to a network of frontline industry experts that help them get critical information they need to be successful. We help thousands of our clients get answers to their most critical questions, without leaving their desks. Insight Alpha serves 2000+ clients at large global investment...


  • Delhi, Delhi, India Purpose Campaigns Full time

    ABOUT THE ROLE Purpose is seeking a Partnerships Associate to join our Global Partnerships team. The Partnerships team is responsible for helping build a healthy new business pipeline so that Purpose can continue to support positive social impact in the world. This is a global support role and will contribute to that impact by supporting staff on...


  • Delhi, Delhi, India Vertical Talent Solutions Full time

    Job Title:Business Development AssociateDepartment:Business DevelopmentShift:5:30 pm to 2:30 am IST (Mon-Fri)Work Schedule:5 days a weekKey Responsibilities:- Be a vital part of our team as a Business Development Associate, contributing to our growth with these responsibilities:    - Prospecting: Utilize Sales Navigator to discover potential leads and...


  • Delhi, Delhi, India Alliance Recruitment Agency Full time

    We are a leading study abroad consultancy, that offers a variety of counselling services like Career Counselling, Profile Building, Application support, Visa guidance, Profile enhancement etc., and meet various needs of students, particularly those related to international studies. Industry of company: Overseas Education Consultants No of employee working:...


  • Delhi, Delhi, India Aptita Full time

    Hello connects Looking for Supply Ops - AssociateYear's of exp - 2 to 5 YearsCTC LPALocation - HyderabadShift - Night Shift - 6-00pm to 3-00amPlease Note - We need DSP and SSP background from digital marketing.Responsibilities:Inventory Management: Monitor Inventory: Keep track of client Ads Inventory to identify and advise on oversold situations. Inventory...


  • Delhi, Delhi, India Purpose Full time

    ABOUT PURPOSEPurpose builds and supports movements to advance the fight for an open, just, and habitable world. We use public mobilization and storytelling to help leading organizations, activists, businesses, and philanthropies engaged in this fight, and we create campaigning labs and new initiatives that can shift policies and change public narratives when...


  • Delhi, Delhi, India Insight Alpha Full time

    Job Description - Senior Research Associate About Insight Alpha: Insight Alpha provides its clients access to a network of frontline industry experts that help them get critical information they need to be successful. We help thousands of our clients get answers to their most critical questions, without leaving their desks. Having built a strong network of...


  • Delhi, Delhi, India TC Global Full time

    Associate/Associate Consultant - Account ManagementAM's are responsible for leading and growing TC Global's relationships with universities and education providers globally spanning thousands of universities across all major ed destinations.We are looking for a team of Associate Consultants, Consultants and Principals that,Lead and take extreme ownership of...