Senior Manager

1 week ago


Delhi, Delhi, India Career Launcher Full time

Company Description:


Career Launcher (CL) is a leading education service provider in Asia, specializing in test-prep for various exams such as CAT, IIFT, TISSNET, UPSC, CLAT, XAT, LSAT, NMAT, GMAT, GRE, RBI, SBI, BBA, BHM, CA, CS, IBPS, JEE, NEET, AIIMS.

With over 28 years of experience, CL has established itself as a trusted brand in the field of education, enabling thousands of individuals to achieve their career goals.

CL offers a wide range of educational services, including higher education and vocational training, with over 200 test-prep centers in 100 cities in India and test-prep centers in the UAE.

Client Service Delivery Lead / Customer Success Lead

About US:
Career Launcher Media is the institutional business arm of CL Educate Ltd (

NSE:
CLEDUCATE) that offers digital marketing & print solutions, events, and student outreach services to higher education institutions & universities across Bachelor's / master's degree in Business Administration, Marketing, or a related field.

  • 4 6 years' experience digital marketing, online brand development, account planning & lead generation, CRM handling, Campaign handling
  • Experience in EdTech/Agency/CRMs will be an added advantage
  • Proven experience in customer success, account management, or a similar role.
  • Indepth understanding of the private education sector, including the challenges faced by universities and colleges.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
  • Analytical mindset with the ability to leverage data for strategic decisionmaking.
  • Problemsolving orientation with a commitment to a customercentric approach.
  • Experience in managing a Navigating customer data and analytics and have a strong understanding of the product's benefits and features.
  • Managing team of Client service delivery managers who are catering with the client
  • Drive the online Direct to Customer acquisition channel for the organization with a focus on maintaining a competitive Cost/ Lead & Cost/ Conversion & analysing data and using analytics tools to optimize campaigns.
  • Lead client onboarding, Ensuring Plan for Marketing, ensuring seamless integration of products/services for private universities and colleges.
  • Identify and execute upselling and crossselling opportunities to drive revenue growth.
  • Campaign management: Continuously monitor & improve campaign performance for each medium.
  • Familiarity with managing a portfolio and/or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
  • Create high quality digital campaign briefs
  • Identify the market gap being addressed, mention how it is being addressed & define overall campaign objective & direction.
  • Continuously Monitor Website performance through Google analytics & suggest areas of improvement to the design & product teams.
  • Conduct regular checkins and status meetings to assess client satisfaction and needs.
  • Manage contract renewals, developing strategies to enhance client retention rates.
  • Collaborate with the sales team to develop account expansion strategies.
  • Monitoring and reporting the entire Client delivery for the set of clients

WORK LOCATION:
New Delhi

WORK PATTERN:
Full-time

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