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Senior IT Engineer
3 months ago
Responsibilities :
- Individual will be an important member of the Global IT End User Computing team with collective accountability to availability & performance.
- Able to thrive in a fastpaced environment, ability to be agile and pivot frequently with rapid changes in business & functional demand.
- Strong experience utilizing scripting and/or programming languages such as Bash, and PowerShell to automate processes and manage system configuration.
- Coordinate and implement the installation of client and department specific applications and systems. Includes creation, management, and sustainment of software deployment packages & operating systems.
- Ability to troubleshoot complex end user endpoint issues within the enterprise environment triaged from other teams.
- Strong understanding of Active Directory with implementing/troubleshooting Group Policy Objects (GPOs) to enforce security and configuration policies.
- Familiarity with mobile device management such as Intune.
- Familiarity with Service Now and Integration.
- Collaborates with team and other crossfunctional teams (EUS, Lab IT, Information Security) in information technology and infrastructure projects.
- A key member of a global project team that offers expertise.
- Participates in followthesun on call rotation.
Requirements :
- Minimum 5 years of relevant working experience
- Experience in SCCM and Intune administration.
- Advanced proficiency in Active Directory and Azure environment including OS provisioning, software packaging, image management, and working with GPOs and configuration profiles.
- Significant experience developing and managing desktop operating systems (all versions)
- Strong experience with Windows Server.
- Strong skills with scripting automation such as PowerShell.
- Knowledge in database management such as Microsoft SQL Server or MySQL.
- Familiarity with the following would be beneficial.
- Linux such as CentOS/RedHat.
- JAMF Apple Management.
- Well presented with an excellent customer service approach.
- Experience working and operating within an ITIL framework with SLA management & continuous improvement as a central focal point.
- Articulate and persuasive oral and written communications skills.
All listed requirements are deemed as essential to this position; however, business conditions may require reasonable accommodation for additional tasks and responsibilities.
Preferred Education/Skills :
- Bachelor's degree from an accredited college or university or equivalent work experience.
- Microsoft certifications
- Apple accreditations
- AWS accreditations
- Service Now accreditation
- ITIL Foundation