User Identity Analyst
2 weeks ago
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.
Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients.
You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.RSM Cloud & Managed Services – User Identity Analyst
Position Description
User Identity Analysts are responsible for the creation, maintenance and execution of procedures to create, modify and terminate user logons in our managed service client's information systems.
Responsibilities include:
Following written procedures to create, modify and/or terminate user logons in various information technology systems.
Manages and prioritizes workload of self and delegate support requests, cases and incidents when needed to other team members.
Reviewing service requests through various channels such as: email, manual entry, forms or direct customer input.
Diagnosing client requests and following up if information is unclear and/or missing. Recognize and determine the appropriate corrective action to mitigate issue.
Adhere to documented processes and procedures in accordance with RSM Cloud & Managed Services SOC audit controls.
Document all pertinent client end-user identification information, including client name, end-user name, contact information and understanding the nature of the request and/or urgency.
Enforce workflow timing thresholds.Maintain\update client documentation when needed.
Improve customer service, perception, and satisfaction.
Ensure deadlines of customer requests are met.
Notify Supervisors\Managers of any issues relating to SLA expectations.
Ability to collaborate with teams and communicate effectively with others.
Responsible for entering time and expenses as they occur.
Other duties as assigned.
Basic Qualifications
Attention to detail
Critical thinking and problem solving skills
Self starter and proactive
Microsoft Active Directory Administration
Microsoft 365/Azure Active Directory /Entra ID Administration
Interpersonal skills:
such as telephony skills, communication skills, active listening and customer-care
Ability to multi-task and adapt to changing technologies and work methods
Understanding of support tools, techniques, and how technology is used to provide IT services
Ability to deliver quality, accurate work within established deadlines
Self-motivated with the ability to work in a fast paced environment
Strong organizational skills
Willingness to travel to other regional offices when needed. Overnight travel is less than 5%
Preferred Qualifications
Microsoft 365 Administration
Microsoft Powershell Scripting
Google Workspace
You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things.
RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential.
Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.-
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