Customer Support Associate
1 week ago
About Gameskraft
Established in 2017, Gameskraft has become one of India's fastest-growing companies. We are building the world's most-loved online gaming ecosystem, one game at a time.
Started by a group of passionate gamers, we have grown from a small team of 5-6 members to a large family of 600+ Krafters, working out of our office in Prestige Tech Park, Bangalore.
Our short-term success lies in the fact that we strive to focus on building a safe, secure, and responsible gaming environment for everyone.
Designation:
Customer Service Associate.
communication.
Will be responsible for handling users' queries effectively
Proactive approach in taking a real-time decision and retaining the user.
Through rapport building need to create a regular connection with the user.
Will have to work in alignment with company growth.
Need to demonstrate excellent time management skills to do multiple tasks at a time.
Multilingual:
- Hindi, English, and Tamil or Hindi, English, and Telegu
Experience:
- Min 1 Year and Max 4 years
Skill:
-
knowledge of semi-voice or both voice and mail process
Should have basic Knowledge of Poker.
Basic Knowledge of MS Office (Excel, Word, PPT)
Soft Skill:
-
Convincing skill
Ownership
Customer-oriented approach
Assuring and helping Tone
Excellent communication skills
Listening Skills
Flexibility:
-
Rotational shifts and Week offs
Should be ready to be flexible with inter-vertical process changes.
Should be adaptable to dynamic changes.
What can you expect?
Work Culture
A true startup culture - young, fast-paced, where you are driven by personal ownership of solving
challenges that help you grow fast
Focus on innovation, data orientation, being results-driven, taking on big goals, and adapting fast
A high-performance, meritocratic environment, where we share ideas, debate, and grow together
with each new product
Massive and direct impact on the work you do. Growth through solving dynamic challenges Leveraging technology & analytics to solve large-scale challenges
Working with cross-functional teams to create great products and take them to market
Rub shoulders with some of the brightest & most passionate people in the gaming & consumer
Internet industry
Compensation & Benefits
Attractive compensation and ESOP package
INR 10 Lakh medical insurance cover for yourself and your family
Fair & transparent performance appraisals
An attractive Car Lease Policy
Relocation benefits
A vibrant office space with fully stocked pantries. And your lunch is on us
Your family at Gameskraft
We understand that the people you work with are like your family, you live and grow with them. At
Gameskraft, how much you do and how you learn from your seniors and colleagues determines how much
the fun you have with us.
Here is a list of Gameskraft's folks, you can expect to interact with daily:
- Sandeep Bhardwaj (Head - Business, Cx, Data, Product Marketing)
Remember, together, we can achieve more
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