Customer Support Associate

1 week ago


Bengaluru, Karnataka, India Gameskraft Full time
ID: 685 | 1-4 yrs | Bengaluru | careers

About Gameskraft
Established in 2017, Gameskraft has become one of India's fastest-growing companies. We are building the world's most-loved online gaming ecosystem, one game at a time.

Started by a group of passionate gamers, we have grown from a small team of 5-6 members to a large family of 600+ Krafters, working out of our office in Prestige Tech Park, Bangalore.


Our short-term success lies in the fact that we strive to focus on building a safe, secure, and responsible gaming environment for everyone.

Our vision is to create unmatched experiences every day and everywhere. We set the highest benchmarks in the industry in terms of design, technology, and intuitiveness. We are the industry's only ISO 27001 and ISO 9001-certified company.

Designation:
Customer Service Associate.

communication.

Will be responsible for handling users' queries effectively

Proactive approach in taking a real-time decision and retaining the user.

Through rapport building need to create a regular connection with the user.

Will have to work in alignment with company growth.

Need to demonstrate excellent time management skills to do multiple tasks at a time.

Multilingual:

  • Hindi, English, and Tamil or Hindi, English, and Telegu

Experience:

  • Min 1 Year and Max 4 years

Skill:
-

knowledge of semi-voice or both voice and mail process

Should have basic Knowledge of Poker.

Basic Knowledge of MS Office (Excel, Word, PPT)

Soft Skill:
-

Convincing skill

Ownership

Customer-oriented approach

Assuring and helping Tone

Excellent communication skills

Listening Skills

Flexibility:
-

Rotational shifts and Week offs

Should be ready to be flexible with inter-vertical process changes.

Should be adaptable to dynamic changes.

What can you expect?

Work Culture
A true startup culture - young, fast-paced, where you are driven by personal ownership of solving

challenges that help you grow fast

Focus on innovation, data orientation, being results-driven, taking on big goals, and adapting fast

A high-performance, meritocratic environment, where we share ideas, debate, and grow together

with each new product

Massive and direct impact on the work you do. Growth through solving dynamic challenges Leveraging technology & analytics to solve large-scale challenges

Working with cross-functional teams to create great products and take them to market

Rub shoulders with some of the brightest & most passionate people in the gaming & consumer

Internet industry

Compensation & Benefits
Attractive compensation and ESOP package

INR 10 Lakh medical insurance cover for yourself and your family

Fair & transparent performance appraisals

An attractive Car Lease Policy

Relocation benefits

A vibrant office space with fully stocked pantries. And your lunch is on us

Your family at Gameskraft

We understand that the people you work with are like your family, you live and grow with them. At

Gameskraft, how much you do and how you learn from your seniors and colleagues determines how much

the fun you have with us.

Here is a list of Gameskraft's folks, you can expect to interact with daily:

  • Sandeep Bhardwaj (Head - Business, Cx, Data, Product Marketing)
We are committed to providing equal employment opportunities and creating an inclusive work environment.

Remember, together, we can achieve more
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