Hotel Receptionist

Responsibilities:

-
Welcome guests with warmth and professionalism, setting a positive tone for their visit.
-
Process check-in and check-out procedures efficiently, including collecting guest information, verifying identification, issuing room keys, and explaining hotel policies.
-
Manage room assignments based on reservations and guest preferences.
-
Answer guest inquiries regarding hotel facilities, services, local attractions, and directions.
-
Provide exceptional customer service, resolving guest concerns and complaints promptly and courteously.
-
Handle cash and credit card transactions accurately and securely.
-
Maintain accurate records of guest information, reservations, and payments.
-
Coordinate with other departments such as housekeeping and maintenance to ensure guest needs are met.
-
Balance multiple tasks in a fast-paced environment, prioritizing effectively.
-
Maintain a clean and professional appearance at the front desk.

Qualifications:

-
High school diploma or GED (preferred: some college coursework in hospitality)
-
Minimum 6 months of experience in customer service or a related field (hospitality experience a plus)
-
Excellent communication and interpersonal skills with the ability to build rapport with guests.
-
Strong organizational and time management skills to handle multiple tasks simultaneously.
-
Proficiency in computer skills including reservation systems and property management software.
-
Pleasant and professional demeanor with a genuine passion for hospitality.
-
Ability to work effectively both independently and as part of a team
:

-
Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary and benefits package (may include health insurance, paid time off, etc.)
• Opportunity to work in a fastpaced and dynamic environment.
• Gain valuable experience in the hospitality industry.
• Be part of a team dedicated to providing exceptional guest service.

To Apply:

Please submit your resume

Pay:
From ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Commission pay
• Joining bonus
• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

- total work: 1 year (preferred)

Work Location:
In person

Application Deadline: 04/05/2024

---