Default claims processing/Filling

1 week ago


Mumbai, Maharashtra, India 2coms Full time

Job Title:

Subject Matter Expert (SME)

Reporting to:
Team Manager/Team Leader, Operations

Objectives:

  • Assist the team in maintaining quality and productivity standards
  • Report to the Team Leader/Team Manager, Operations for any issues

Key Result Areas (KRAs):

  • Leadership:
    • Maintain process knowledge within the team
    • Document updates received from the business area
    • Participate in client calls and update the team
    • Provide training on updates to team members
    • Conduct knowledge checks and process improvement initiatives
    • Handle training and quality sessions when necessary
    • Monitor and coach underperformers
  • Essential Functions:
    • Review and settle investor and mortgage insurance claims
    • Maintain necessary documentation for claim handling
    • Research and obtain required documentation
    • Monitor claim process reports
    • Conduct audits on assigned claims
  • Qualifications:
    • Diploma/Graduate in any discipline
    • 4 years of experience in BPO, U.S Mortgage/Data Processing
    • Previous experience in mortgage claim filing
    • Minimum of 2 years in a Sr. Process Associate role

Skill Sets:

  • Good interpersonal skills
  • Effective written and verbal communication skills
  • Ability to coach


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