Voice Coach

2 weeks ago

Thāne, Maharashtra, India Bigbang HR Advisors Full time
Monitor interactions on communication and soft skills as per defined sampling.

Coaching the employees for effective call handling and communication

deliver soft skills/Voice and accent training

Support floor training initiatives.

Knowledge of topic specific content creation, design and development of training material

provide feedback and input for training content enhancement and development.

develop action plans for the bottom quartile and ensure they move up the learning curve.

Must have managed multiple processes/ LOBs.

TNA/TNI Exposure (should be able to conduct TNA/TNI)

Monitor and coach agents on usage of grammer pronounciations and other aspects of the English/Hindi language culture etc.

Good reporting skills.

Salary:
₹450,000.00 per year

Schedule:

  • Day shift

Ability to commute/relocate:

  • Ambarnath, Thane , Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

Speak with the employer

  • 91-XXXXXXXXXX

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