![The Knot Worldwide](https://media.trabajo.org/img/noimg.jpg)
Account Associate
2 weeks ago
ABOUT THE ROLE AND OUR TEAM
The Knot Worldwide, locally known as WeddingWire India, is looking for an Account Coordinator to join the team who will be responsible for building rapport with all the customers & act as an advisor.
RESPONSIBILITIES:
Closely collaborate with Sales to deliver a positive and welcoming onboarding experience for our customers making sure the Customer's Success Value Points and Outcomes are fully understood and documented.
Regular checks with customers to understand their goals and the value WWI can bring to their business by identifying upsell and cross-sell opportunities that can help Customers expand & improve their business.
Initiate and maintain comprehensive Customer Success Plans & Playbooks that define and document Customer Journey.
Collaborating with Account Management and Delivery & Service teams, foster a success-oriented and accountable environment.
Drive and influence the value, usage, and adoption of our products and services using metrics developed collaboratively with other functional teams.
By closely monitoring customer success health and key indicators and close Customer interaction, take the lead in proactively resolving customer-specific product and service issues before a negative impact on the customer experience.
Work closely with the sales team and create upsell opportunities - highly critical.
SUCCESSFUL CANDIDATES MUST HAVE:
Educational Qualification:
Bachelor's degree from any Tier 1/Tier 2 college
Work Experience: 2+ Years in a Customer Relationship Management/ Account Management Role
Key Skills:
Customer Experience Champion, Strong Oral and Written communication skills, Consultative approach to account management, Deep customer empathy.
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