Ccu Officer

1 week ago

Chennai, Tamil Nadu, India Citi Full time

Responsibilities:

  • Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
  • Assist immediate manager with team motivation and performance monitoring
  • Mentor associates to improve individual performance
  • Consistently achieve individual and team performance targets under little to no direct supervision
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

  • 24 years' experience in a related role
  • Proficient in Microsoft Office
  • Effective verbal and written communication skills
  • Sales experience
  • Excellent influencing and relationship management skills
  • Proven ability to work under limited supervision and seek out advancement opportunities
  • Excellent technical and data entry skills, including utilizing a 10key touchpad
  • Proven ability to creatively solve problems

Education:

  • High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  • The Unit is a nodal point for receipt, tracking, resolution and closelooping of all client enquiries / complaints / escalations across GCG India
  • Involves handling of responses for Inhouse escalated channels across Cards, Liabilities, and Assets
  • It includes call backs to customer to ensure end to end resolution
  • The role entails coordination with front end units / other referral channels to ensure effective handling of customer concerns

Requirement:

Excellent Written & Oral Communication

Good interpersonal skills with ability to interact with customers

Able to handle all documentation/trackers independently

Enthusiastic and Self Motivated

Ability to work in a dynamic environment

Team player with a positive attitude

Sound judgment and strong decision making skills with an eye for detail

Good computer skills in MS-Excel, MS-Word, MS-Power Point, etc

Ability to prioritize and effectively delegate
Job Family Group:
Customer Service

-
Job Family:

Service

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law Supplement.

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EEO Policy Statement.

View the **Pay Transparency Posting

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