Tech Lead

3 weeks ago


Bengaluru, Karnataka, India Zyoin group Full time

Responsibilities:

  • Provide technical leadership and expertise in all aspects of the ServiceNow platform, including portals, chatbots, workspaces, ITSM, ITOM, Asset Management, BCM, CSM, and HR modules (experience in some of these is a plus).
  • Possess a strong understanding of ITIL best practices and leverage them to design and implement efficient ServiceNow solutions.
  • Work closely with business stakeholders to translate their needs into technically sound and scalable ServiceNow solutions.
  • Lead and mentor a team of ServiceNow developers and administrators.
  • Develop and maintain custom workflows, UI pages, scripts, and integrations to enhance functionality.
  • Implement and manage ServiceNow instances in a multientity and multigeography global IT environment.
  • Ensure the security, performance, and stability of the ServiceNow platform.
  • Stay uptodate on the latest ServiceNow features and functionalities.
  • Continuously monitor and optimize ServiceNow processes for improved efficiency.
  • Document and maintain ServiceNow configurations and Relevant years of experience in ServiceNow development, configuration, and administration.
  • Proven experience in leading and managing ServiceNow implementations.
  • ITIL v4 Foundation certification (or equivalent) is mandatory.
  • Strong understanding of IT service management (ITSM) principles and methodologies.
  • Indepth knowledge of ServiceNow portals, chatbots, and workspaces.
  • Proficiency in JavaScript and AngularJS (or similar frameworks).
  • Familiarity with AWS cloud environment is a plus.
  • Experience implementing ServiceNow solutions for a global IT setup (multientity and multigeography) is highly desirable.
  • Excellent communication, collaboration, and problemsolving skills.
  • Strong analytical and critical thinking abilities.
  • Ability to work independently as well as part of a team.
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