Subject Matter Expert

1 week ago

Hyderabad, Telangana, India DAZN Full time

Job Title:

  • Subject Matter Expert
  • Social Media Customer Service
    Location:
  • Hyderabad, India
    Schedule:
  • Full-Time, Permanent
    Team:
  • Customer Service
    Department:
  • Operations
    What's your new role about?:
  • Join the brand that's revolutionising sports entertainment
  • Shape worldclass customer service while working among a team of social media enthusiasts.
  • DAZNislooking for a Social Customer Service Market Lead to deliver worldclass customer support to Italian/Spanish/German/Global sports fans across social media and digital channels.
  • DAZN is a revolutionary live and ondemand sports streaming service which puts fans first and Customer Services is at the forefront of this ethos.
  • You will be responsible for delivering a topclass experience to our IT/ES/DACH/Global customers, helping them via our social media support channels. You will be the voice of DAZN as a brand on socials.
  • You will work closely with Content, PR, Product, CRM and Customer Service local teams providing feedback to develop and improve processes, identify customer needs and help our passionate community.
  • You will be the key player between the market and the social team, accountable for briefing agents, keeping the whole team up to speed and aligned about local sports themes and product updates, cascading guidelines, owning and sharing public/private comms with the team.
  • Other daytoday tasks include realtime events coverage, community management, social sentiment analysis, publicfacing platforms management, reviewing escalations and VIP support.

HERE'S A BREAKDOWN OF WHAT YOU'LL DO:

  • Monitor DAZN social and digital channels and be responsible of social listening in your market
  • Provide realtime insight on app issues, product features, CX, social sentiment, content
  • Handle and carefully respond to public customer inquiries through different channels identifying needs and fixing issues
  • Coordinate with a team of Customer Service social agents
  • Align with relevant DAZN stakeholders in your market to ensure quality and consistency
  • Drive improvements in DAZN digital reputation, guiding conversations with DAZN community
  • Shape DAZN's Customer Service tone of voice on social media in line with market needs
  • Provide reporting and insights to DAZN internal and senior stakeholders
  • Lead a team of social agents providing aligned comms for 121 interactions with customers

DO YOU HAVE THESE ESSENTIALS?:

  • Previous senior experience in a digital or social media environment
  • Global experience working with teams outside of India, able to effectively communicate with people from different locations in Europe and around the world
  • Great understanding of the social media industry, metrics, trends
  • Strong quality focus and ambition to deliver topclass customer service
  • Strong brand awareness and willingness to be responsible for DAZN public facing on socials
  • Excellent oral & written communication skills
  • Business level English (C1)
  • Passion for sports

NOT ESSENTIAL BUT GREAT IF YOU ALSO HAVE:

  • Experience using social media tools (listening, monitoring, reporting)
  • Experience managing social communities and dealing with realtime queries
  • Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
  • Ambitious mindset, passionate about solving problems, a digital "gogetter"

Here's a little more about us:

HERE'S A LITTLE MORE ABOUT US

  • At DAZN, we bring ambition to life. We are innovators, gamechangers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
  • As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things noone has done before, giving fans and customers access to sport anytime, anywhere. We're using worldclass technology to transform sports and revolutionise the industry and we're not going to stop.


 DAZN VALUES
  • THE 'HOW' IN WHAT WE DO:


AMBITIOUS
  • people who want to make a big impact and drive DAZN forward. People who move fast and make success happen.
  • INVENTIVE people with bright ideas who deliver great new experiences for our customers and improvements for our business. People who come up with better, simpler ways of doing things.
  • PASSIONATE people who are proud of our product, out content and our business and love to shout about it. People who love what they do and show commitment every day.
  • BRAVE people who take difficult decisions to help us focus on improving DAZN, our performance and our results. People who will take on challenges no matter what is in front of them.
  • SUPPORTIVE people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Next Education Full time

    Minimum Required Experience : 5 yearsFull TimeSkills: Curriculum Design & DevelopmentDescriptionSubject Matter Expert-Hindi Develop comprehensive PowerPoint presentations (PPTs) tailored for teachers to facilitate collaborative teaching and learning Prepare wellstructured and informative reading materials that aid students in preparing for exams and tests....

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Pharmascroll Full time

    Job Description : Senior Power BI DeveloperCompany : PharmaScroll Location : HyderabadRole Overview : We are seeking a highly skilled Power BI Subject Matter Expert (SME) with a minimum of 5 years of development experience to join our dynamic team. The ideal candidate will possess expertise in frontend development, advanced data modeling, data management,...

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Doctorvi Full time

    Job InformationThe Subject Matter Expert - SerialisationSalary: Max 6LPALocation : HyderabadNP: 15 to 20 DaysExp: 2+ YearsJob Description:This role is for a person in the trenches to support the Serialisation process.Consulting across business operations, providing mentorship, and contributing specialized knowledge.Act as the "go to" person within a...

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Scolaire Pvt Ltd. Full time

    Subject matter experts and content developers: For Preprimary and Primary levels (Nursery to Grade 5)Roles and Responsibilities Content development and enrichment of Print resources for teachers and children (textbooks, worksheets, assessments and lesson plans) and digital resources (PPTS ) For both Preprimary and Primary levels Coordinate with the graphic...

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India NEXTracker Full time

    Job Description At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and control software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant...

  • Subject Matter Expert

    3 weeks ago

    Hyderabad, Telangana, India Pharmascroll Full time

    Job Description : Senior Power BI DeveloperCompany : PharmaScroll Location : HyderabadRole Overview : We are seeking a highly skilled Power BI Subject Matter Expert (SME) with a minimum of 5 years of development experience to join our dynamic team. The ideal candidate will possess expertise in frontend development, advanced data modeling, data management,...

  • WordPress Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India vSplash Techlabs Full time

    WordPress Subject Matter Expert We are seeking a skilled WordPress Integrator to join our team.As a WordPress Integrator, your role will involve the following responsibilities: Requirement - Must have a min experience on 7 years - Candidates must have very good verbal and written communication skills - Candidate must have been handling a team - Candidate...

  • Subject Matter Expert- Telecom

    1 week ago

    Hyderabad, Telangana, India Cyient Full time

    Description 1. Should expertise in Copper Consolidation & Decommissioning. 2. Should expertise in FTTx (FTTC, FTTP/H, FTTB & FTTS). 3. Certified in CFHP (Certified Fibre to the Home Professional) or PMP would have added advantage. 4. Must have ability to provide advice, solve complex problems, and contribute to the development of new Projects and...

  • PostgreSQL Subject Matter Expert for Cloud

    1 week ago

    Hyderabad, Telangana, India IBM Full time

    IntroductionSoftware Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are...

  • Ps Subject Mater Expert Ii

    1 week ago

    Hyderabad, Telangana, India NCR Full time

    About NCRNCR Corporation (NYSE:NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.Subject Matter Expert Engineer IIHyderabadPosition...

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Annalect Full time

    Function- Finance Operations- Job posted on- Feb 12, 2024- Employee Type- Full Time Employee- Experience range (Years)- 8 years - 10 years

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Next Education Full time

    Minimum Required Experience : 6 yearsFull TimeSkills: Content Creation communication Physics Curriculum DevelopmentDescriptionResponsibilities: Collaborate with instructional designers, content developers, and educators to create and review Physics curriculum materials, including textbooks, lesson plans, and digital resources. Develop and/or review...

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Beacon Consulting Full time

    Role and Responsibilities : Windows and VMware Environment Management : Implement and maintain Windows-based systems, including servers, desktops, and virtual machines. Oversee the deployment, and maintenance of VMware virtualization infrastructure. Monitor system performance, security, and availability for both Windows and VMware environments to proactively...

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Annalect Full time

    Department- Finance Operations- Job posted on- Feb 06, 2024- Employee Type- Full Time Employee- Experience range (Years)- 6 years - 9 years

  • Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Sri Sri Academy Hyderabad Full time

    Requirements: Education: A Master's degree in physics or a suitable equivalent is required. Both experienced professionals and fresh graduates are encouraged to apply. Communication Skills: Proficiency in breaking down, explaining, enhancing, and developing solution content in a manner that facilitates better understanding for students. Team work: Capability...

  • Hackett Group

    1 week ago

    Hyderabad, Telangana, India Hackett Group Limited Full time

    Job Description : Identified Candidate will act as a SME by possessing broad knowledge and deep domain experience within the Cloud EPM product. Candidate will be an individual contributor with the ability to interact with a global team of functional leaders, business partners, technical experts and articulate how to best integrate Oracle EPM technologies to...

  • Hackett Group

    1 week ago

    Hyderabad, Telangana, India Hackett Group Limited Full time

    Job Description :Identified Candidate will act as a SME by possessing broad knowledge and deep domain experience within the Cloud EPM product. The candidate will be an individual contributor with the ability to interact with a global team of functional leaders, business partners, technical experts and articulate how to best integrate Oracle EPM technologies...

  • Subject Coordinator-Physics/Maths

    1 week ago

    Hyderabad, Telangana, India Coschool Full time

    About the Company:Innerscore I Coschool - AI for Personalized Learning. Our goal is to help students succeed by ensuring seamless learning without any gaps in knowledge. With our AI solution, schools can boost teacher efficiency and greatly enhance students' learning outcomes. We are dedicated to empowering schools to spearhead the next phase in education,...

  • Microsoft 365 Subject Matter Expert

    1 week ago

    Hyderabad, Telangana, India Base8 Inc Full time

    Who We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and...

  • Subject Coordinator-Physics/Maths

    1 week ago

    Hyderabad, Telangana, India Coschool Full time

    About us : Innerscore I Coschool - Ai for Personalized Learning Our mission is to enable student success by ensuring learning without knowledge gaps. With our Ai solution, schools can enhance teacher productivity and significantly improve student learning outcomes and . We are committed to empowering schools to lead the next chapter in education, where...