Helpdesk Software Lead Support
1 week ago
Details: Responsibilities Training Expert having 8 years of IT experience Analyze support trends and identify areas for process improvements. Implement strategies to reduce the frequency of recurring issues and enhance overall support efficiency. Develop and maintain a comprehensive knowledge base of common issues and solutions. Utilize helpdesk software to monitor support activities, track ticket statuses, and generate performance reports. Prepare reports for the issue status, how many were repetitive issues etc. Training experience in the Corporate industry. Conduct trainings, organize trainings at various levels, prepare training calendar, training content, feedback and survey, and modify training content according to needs.
8 . Experience of Train the trainer programs, Good communication skills, oral and written, Ability to interact with the users, high level of acceptance
Disciplined, problem solving approach towards customers and ability to guide team members. Microsoft Technology Knowledge ( Excel, Power Point, IITL Software ) Job Requirements Details: Training Expert having 8 years of IT experience Analyze support trends and identify areas for process improvements. Implement strategies to reduce the frequency of recurring issues and enhance overall support efficiency. Develop and maintain a comprehensive knowledge base of common issues and solutions. Utilize helpdesk software to monitor support activities, track ticket statuses, and generate performance reports.-
It-helpdesk Support
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Helpdesk Associate
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Greater Noida, Uttar Pradesh, India NTT Data Vertex Software Inc. Full timeApply for Helpdesk Associate, Career Progress Consultants in Noida/ Greater Noida for 0 - 5 Year of Experience on
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Helpdesk Associate
1 week ago
Greater Noida, Uttar Pradesh, India timesjobs Full timeHelpdesk AssociateDate: May 30, 2024Location: Sec -144 NOIDA, UP, INCompany: NTT DATA ServicesHelpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions at the Service Desk. Incidents that are not resolved at the Desk will be routed to the RRT support team for resolution or as per the KBA defined (for outside...
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Helpdesk Associate
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Noida, Uttar Pradesh, India NTT DATA Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...
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Helpdesk Associate
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Noida, Uttar Pradesh, India NTT DATA Full timeJob RoleDomainYears of ExperienceHelpdesk Associate - Service DeskGlobal End User ServicesRequirements: Helpdesk Associate at Grade4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent...
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Helpdesk Associate
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Noida, Uttar Pradesh, India NTT Data Services Full timeJob RoleDomain**Job DescriptionYears of ExperienceHelpdesk Associate - Service Desk Global End User ServicesRequirements: Helpdesk Associate at Grade4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must...
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Noida, Uttar Pradesh, India Hashmap Full timeTypically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.Basic Qualifications:Helpdesk Senior Associate at Grade-5 position in Service DeskMust be a Graduate.Good communication skills with 6+ months of international calling experienceGood comprehension & writing...
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Helpdesk Associate
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Noida, Uttar Pradesh, India NTT DATA Full timeRequirements: Helpdesk Associate at Grade4 position in Service Desk Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support windowJob description: Typically, the associate level...
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Helpdesk Associate
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Noida, Uttar Pradesh, India NTT DATA Full timeJob Description • Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actionsService Desk. Incidents that are not resolved at the Desk will be routed to the RRT supportteam for resolution or as per the KBA defined (for outside the scope of Deskside)• Resolve Incidents and Problems associated with End User...
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Helpdesk Associate
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Noida, Uttar Pradesh, India NTT DATA Full timeHelpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication...
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Helpdesk Associate
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Helpdesk Associate
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Helpdesk Associate
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Noida, Uttar Pradesh, India NTT DATA Services Full timeKnowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in activities associated...