Flm Flexi Banker

2 weeks ago

Mumbai, Maharashtra, India TMI Group IN Full time

Job Information:

  • Salary

₹ - No. of Openings


3 opening- Required Skills:


customer service,client relationship- Job Experience:


  • 5 years
  • Job Qualifications

Bachelor's Degree


Job role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement.

The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking

Roles & Responsibilities

Key / Primary Responsibilities of the Role - List the primary deliverables

"- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics

  • Assessing customer propensity and ensuring higher product penetration per relationship
  • Referencing for more business from existing customers
  • Handle customer queries and complaints
  • Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
  • Assist in closure of all observations on audit report"
Secondary Responsibilities - List the deliverables other than primary, but essential for the role

  • Perform audit and ensure compliance to internal and external regulations and guidelines
Key Success Metrics

Share of customer wallet, Product Cross Sell targets

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