Information Technology Service Delivery Lead
1 week ago
TECEZE is an IT service provider based in Chennai, offering a diverse range of services to businesses of all types. With a team of skilled professionals and strong vendor partnerships, we are dedicated to maximizing the value of technology investments.
- Key Specialties:
- IT managed services
- Hardware supply
- Meeting room installations
- AV solutions
- Remote working solutions
Sr Information Technology Service Delivery Manager
Location:
Perungudi, Chennai
Experience:
5 to 10 years
Role Description
This is a full-time role as an Information Technology Service Delivery Manager at TECEZE in Chennai. The Service Delivery Manager will oversee day-to-day IT operations, manage service delivery, and ensure effective IT service management. Responsibilities include:
- Acting as the primary client contact for service delivery matters
- Building strong client relationships
- Defining SLAs and KPIs with clients
- Monitoring service performance and identifying areas for improvement
- Leading service review meetings
- Managing escalations and issue resolution
- Providing regular client updates
- Staying updated on industry trends
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