Information Technology Service Delivery Lead

1 week ago


Chennai, Tamil Nadu, India TECEZE Full time
Company Description
TECEZE is an IT service provider based in Chennai, offering a diverse range of services to businesses of all types. With a team of skilled professionals and strong vendor partnerships, we are dedicated to maximizing the value of technology investments.

  • Key Specialties:
    • IT managed services
    • Hardware supply
    • Meeting room installations
    • AV solutions
    • Remote working solutions


Title:
Sr Information Technology Service Delivery Manager

Location:
Perungudi, Chennai

Experience:
5 to 10 years

Role Description
This is a full-time role as an Information Technology Service Delivery Manager at TECEZE in Chennai. The Service Delivery Manager will oversee day-to-day IT operations, manage service delivery, and ensure effective IT service management. Responsibilities include:
  • Acting as the primary client contact for service delivery matters
  • Building strong client relationships
  • Defining SLAs and KPIs with clients
  • Monitoring service performance and identifying areas for improvement
  • Leading service review meetings
  • Managing escalations and issue resolution
  • Providing regular client updates
  • Staying updated on industry trends


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