Receptionist

2 weeks ago


Bengaluru, Karnataka, India IPSC - Pain & Spine Hospital Full time

Attending to patient enquiries / telephone calls and all activities relating to patient registration, admission, billing, report delivery and giving all possible care with a "SMILE".


  • Supervising the maintenance of All Computers, laptops and related machines at front desk.
  • Welcomes and greets all patients and visitors, in person or over the phone.
  • Answering the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
  • Responsible for keeping the reception area clean and organized
  • Registering new patients and updates existing patient demographics by collecting detailed patient information including personal information.
  • Handling all billing related modules.
  • Facilitate patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
  • Respond to inquiries by patients, prospective patients, and visitors in a courteous manner.
  • Protect patient confidentiality, making sure protected health information is secured by not leaving Display of computer screen in plain sight and logging off the computer before leaving it unattended.
  • Maintaining the work culture and working in harmony with peers.
  • Attending to all enquiries related to official & personal calls. Guiding the patients to various OPD/Clinics/Dept
  • Controlling all incoming and outgoing telephone calls.
  • Receiving mail / packets in the counter and helping in sending across to the office of administration.
  • Issuing passes to the patients / attendants.
  • Responsible for giving information brochure to all patients' attendants.
  • Making necessary arrangements for female attendant/sweeper etc. for the patient's needs.
  • Perform duties with a professional attitude and appearance according to the functional service standard of the hospital
  • Responsible for keeping the attendance records of doctors / consultation / registration / billing.
  • Sending messages to patient's relatives/attendants and doctors.
  • To be familiar with the Security and fire rules/regulations of the Hospital and its implementation in the Lobby/Waiting Room area.
  • Preparation of patients file and keeping admission/registration records.
  • To coordinate with pharmacy, reception, labs etc to confirm their various charges.
  • Record necessary information in the logbook.

Job Types:
Full-time, Permanent

Salary:
From ₹15,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Education:

  • Diploma (required)

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