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Customer Support Executive
1 week ago
Department
- Customer Support
Location - Coimbatore, India
Role - Customer Support Executive
Experience - 24
Job Type - Full-Time
Position Overview:
Position Overview:
We are seeking a highly motivated and customer-focused individual to join our Fintech Customer Support team
As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction and success of our clients
This position requires a strong commitment to providing excellent service, effective communication skills, and the ability to troubleshoot and resolve customer issues in a timely manner
- Assist customers with inquiries, accountrelated issues, and technical troubleshooting
- Collaborate with other teams to escalate and resolve complex issues
- Maintain a thorough understanding of our Fintech products and services
- Document customer interactions and resolutions accurately in the system
- Stay uptodate on industry trends and product updates to better assist customers
- Participate in ongoing training to enhance product knowledge and customer service skills
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