Entity Vertical Lead

1 week ago

Pune, Maharashtra, India JLL Full time

Entity Vertical LeadIntegrated Facilities ManagementWhat this job involves:Leading on-site FM operations across multiple sitesComply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs).

Drive a service excellence culture within the delivery and operational management teams. Create an environment within the team that drives continuous improvement and innovation.

Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA).

Work in conjunction with the Country Head of IFM Operations to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.

Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings.

Escalate any issues as appropriate.

Ensure all contractual and ad-hoc reports are delivered on timeEnsure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to.

Ensure that contractor staff at all times meet the standards and expectations of the Client and JLL. Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards.

Regularly engage with the Account's Engineering and JLL's EOS team to ensure that schedules are compliant as per the above.

Ensure minor repairs & works are supervised appropriately and that services are delivered on time, in a safe manner, and within budget.

Ensure participation in any planned or unplanned power shutdowns & ISTs and support the engineering team as required. Ensure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted. Act as the Fire Safety Manager as required. Ensure all safety procedures, including Crisis Management and Emergency Procedures, are maintained at all times.

Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the MSA and client demand.

Risk ManagementDrive a risk conscious culture within the team and ensure that all works meet local and JLL standards for risk identification and mitigation.

Ensure compliance with all Health, Safety, Environment and Risk Management policies and procedures.

Ensure all incidents are reported as per the Bank's and JLL internal reporting proceduresEnsure that a suitable emergency escalation process is in place and that emergency call-out & rectification services are conducted swiftly and efficiently.

Ensure communications are reported and escalated both within JLL and the client organizationLeadership/Self-ManagementActively encourage an environment that supports openness, teamwork, collaboration, performance excellence and personal success.

Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors.

Gains respect of senior leaders in the Bank. Gains respect of JLL people and clients.

Winning our clients' trustAs the Entity Lead, you'll be working frequently with clients, so you'll need to build strong relationships with them.

Likewise, you'll need to be proactive and engaging; and make sure that the clients' expectations are met each and every time.

You will also be the go-to person for any facilities management related concerns.
To achieve excellence by providing outstanding client service.

Leading, monitoring and controlling assigned portfolio activity with a focus on building operations, service contracts, risk, financial and team management.

Be the single point of contact for assigned portfolio for the CRE Head and support regional initiatives by driving implementation and delivery.

Assist in providing comprehensive facility, contract and procurement management services to the client; Contribute to achieving financial and other targets established by the Account Management;Achieve Key Performance Indicators and Service Level Agreements targets.

Keeping an eye on budget and contractsDo you have a solid background in finance management? As the person in charge, you will take care of the entity financial operations.

Be responsible for relevant portfolio's agreed financial targets including revenue, expenses, debtor and savings targets, and keeping within the GMP price, including raising all relevant Change Requests.

Be responsible for the delivery and expenditure of the supply chain and accountable of the quality of services delivered. Participate, set the budgets for the delivery of services, and ensure compliance to those budgets. Participate in regular reforecasting activities. Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement. Ensure costs are managed within appropriate budgets.

Ensure all client billing is completed as per the required timeline and follow-up outstanding amounts to ensure collection within contract terms.

Ensure the supply chain is paid as per payment terms within the individual agreements.
Promoting teamwork across the boardAt JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we're looking for. In this role, you will support our people's growth and development through effective training and coaching sessions.

Likewise, you'll promote a culture that upholds the 'I am JLL' core behaviours and fosters teamwork, cooperation and performance excellence.

Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Be responsible for monitoring and managing the IPMPs of the subordinate staff.

Ensure each member of staff within the team has a personal development plan and it is reviewed on a 6 monthly basis.

Be responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL processes and procedures.

Provide support for succession planning to direct reports. Engage in the remuneration process at required intervals as dictated by the JLL business.
Acts as a role model for Jones Lang LaSalle by behaving consistently with cultural requirements, participating in company activities. Acts as ambassador and lead by example regarding JLL Code of Ethics. Strongly goal-oriented to meet all performance targets. Sets objectives and measurable goals and motivates others to achieve them.

Excellent people skills and ability to interact with a wide range of client staff and demands;Knowledge of Occupational Safety requirements; Strong PC literacy and proven ability to manage daily activities using various systems; Demonstrated experience with continuous improvement initiatives highly desirable; Demonstrated experience with client reporting and preparation of reports required.

Works with the Client CRE team, Client Business Units and vendors to deliver superior service. Searches out improvement opportunities and empowers the team to implement them. Coaches and develops staff and provides regular feedback and guidance. Sets stretch targets for self and others. Rigorously monitors and manages individual and team performance. Is able to make tough decisions that resolve problems or improves operations. Actively searches out opportunities to achieve best results. Promotes open, constructive and collaborative relations with the Client at all levels.

Regularly communicates vision, strategy, plans and performance in a clear and motivational mannerListens effectively and communicates through actions and exampleSound like you? To apply, you need to be:

Competent and goal-drivenDo you have seven years' experience of managing multiple properties? If so, you will be a perfect fit for the role.

Likewise, an experience in managing commercial contracts and budgets may just help you land this job.

You'll also need to be a goal-oriented individual who's an ace in health and safety requirements, vendor management and property technical systems management.

Organised and analyticalWe're looking for a self-motivated and quick-thinking Entity Lead who can solve problems using quantitative methods and holistic approaches.

Likewise, we're on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.
Engaging and professionalA passion for excellence is what makes a great facilities management lead. We'll need someone who can do more than the bare minimum to meet our clients' expectations.

In this role, you'll also be working with different kinds of people, so you'll need to be an expert in handling them professionally.

Likewise, you'll need to effectively manage, train and inspire the team to always do better. You'll also need to take the time to listen to your people to create better work impact.

What you can expect from usAt JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:
On-site –Pune, MH


If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.

We're interested in getting to know you and what you bring to the tableJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously.

Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

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