Sas Platform Administrator

1 week ago


Pune, Maharashtra, India SAS Full time
:

SAS Cloud Operations Administrator
You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks.

A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.


Primary Responsibilities:

  • Deliver excellent customer service using a customer first and continuous improvement mindset.
  • Provide handson administration, maintenance, and installation of SAS Enterprise software and solutions.
  • Provide support for global PSD/Partner delivered ETL and automations.
  • Manage daytoday work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
  • Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
  • Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
  • Configure, manage, monitor, and debug midtier software.
  • Develop tools and software to manage SAS and thirdparty software.
  • Diagnose, document, report, and resolve system problems.
  • Work directly with external customers and interface with other support teams and vendors.
-
Mandatory - 24x7 Shift working as per business demand:

-
Mandatory
Participate in a 24x7x365 oncall rotation.
Additional responsibilities may include:

  • Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
  • Serve as technical escalation support for other team members.
  • Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.

Essential Requirements:

  • Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field.
  • 7+ years of technical experience including
:

  • 4+ Years of experience in SAS Administration, Deployment, integration
  • 1+ years of experience with Kubernetes / CaaS
  • 2+ years of experience Enterprise Platform Support
  • 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.

Preferences:

  • Familiarity with cloudbased platforms like MS Azure, AWS, GCP, or OpenShift
  • Experience with Python, Ansible, or Kubernetes
  • Scripting experience (bash, PowerShell, etc.)
  • Installing, using and administrating SAS software and solutions
  • Programming in SAS
  • Java or Web development experience
  • Ability to travel up to 10% of the time.

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