Makonis Software Solutions
2 weeks ago
Consulting & Implementation Experience :
Look for a minimum of 3 year's consulting experience & implementation experience is mandatory.
ServiceNow Certification :
Check for the ServiceNow Certified Implementation Specialist (CIS) certification.
- Requirements Gathering & ability to create comprehensive process documentation (very vital skill).
- Communication Skills (top notch).
Toolset Exposure : such as HP Service Desk, IBM Maximo, BMC, or other similar tools.
ServiceNow Background : Verify if the candidate has a background specifically with ServiceNow.
Ensure that the candidate has prior experience working in product-based organizations.
Domain Expertise :
Look for specific domain expertise, especially in IT Service Management (ITSM) and familiarity with related areas like IT Operations Management (ITOM), Customer Service Management (CSM), and Risk & Governance (GRC).
SAAS Experience :
Check for experience with SAAS solutions, especially with platforms like Salesforce, JIRA, BMC, Zoho, Newgen, Thoughtworks, Nagarro, etc.
Agile Methodologies : Verify proficiency in Agile methodologies, as it is a mandatory parameter.
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Makonis Software Solutions
2 weeks ago
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Makonis Software Solutions
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Makonis Software Solutions
2 weeks ago
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