Engineering Technical Leader-System Engineer Track IQ

1 week ago

Bengaluru, Karnataka, India Wabtec Corporation Full time
Scope/Job Objective


The position reports into the Wabtec Logistics & Analytics (L&A) group and is specifically focused on the ongoing engineering, support and project delivery of the Track IQ portfolio of products.


With broad recognition as a leader in condition monitoring systems and associated technologies, Track IQ systems are installed on freight, heavy haul and passenger rail networks across 20+ countries and 6 continents.

Our IoT systems use leading edge sensor technologies to acquire data from passing trains.

Valuable insights on asset health are then extracted from the data using a combination of edge computing, signal processing, and artificial intelligence (AI) methods.


With continuous investment through both organic growth and acquisition, we continue to develop market leading solutions that meet the challenges of operating an efficient modern railway.

Duties and Responsibilities


Handle customer technical requests requiring in-depth data analysis, data science techniques, vibroacoustic expertise, or detailed system knowledge (L3 support escalations).Prepare carefully considered customer facing responses to technical queries arising through projects and ongoing support agreements.

Lead technical discussions with potential and existing customers to extract user requirements and drive new product initiatives and product enhancements.

Provide advanced troubleshooting and fault resolution on our deployed systems requiring a detailed understanding of our data acquisition and processing pipelines.

Conceptualize, develop, test and implement new features in the data acquisition, processing and reporting software.
Work to improve automated system diagnostics and implement improved diagnostic reporting from our products.
Provide detailed engineering design reviews across mechanical, civil, electrical, electronic and software disciplines.
Define, develop and document system level test plans and procedures.
Contribute to the creation and upkeep of product documentation – design, engineering calculations, analysis and generating useful insights.

Provide oversight and critical review of system level design activities, including the integration of hardware, firmware, edge applications, front-end and back-end applications and databases.

Ensure compliance of our products at a system level to relevant local and international standards.

Help define, implement and drive our product roadmaps, and critically review the integration of new technologies into our product portfolio.

Work with the project management office to provide engineering inputs and manage the technical aspects of the company's commercial projects.

Work with the service and support team to provide our customers with timely support and responses to their queries.

Work with the Business Development team to support activities related to tendering, including technical assessment of tenders, preparation of tender responses and supporting presentations, as required.

Help instil a culture throughout the Track IQ business in line with the Wabtec values of Safety, Customer Focus, Continuous Improvement, performance optimization,Teamwork and LeadershipHelp establish, improve and maintain quality control processes, systems and documentationSupport the

Support Manager

and

Customer Managers

to resolve customer issues / queries in a timely and professional mannerSupport

Business Development Managers

with technical inputs to tender responses and proposalsSupport

Product Managers

with technical inputs to product road maps and new product initiativesEnsure customer feedback and/or business opportunities are fed to

Product Mangers ,

Customer Managers

and

Business Development Managers

for follow-up

Qualifications and Skills

Applicants must have (mandatory skills):
Masters/ Bachelors in electromechanical /electrical/mechanical engineering or equivalent proven industry experience in electromechanical engineering


12+ years of relevant industry experience and domain expertiseA detailed understanding of vibroacoustic phenomenaA strong data analytics and signal processing backgroundAdvanced skills in the MATLAB programming platformExperience in system level design, including the design of data acquisition systems and the selection and integration of appropriate sensors.

Broad multi-discipline engineering knowledge and expertiseApplicants will ideally have:

Experience working with electromechanical and software systems.
Experience working in the rail industry.
Experience in customer facing roles.

The following skills/traits are essential:


Clear, effective communication and English language skills, both written and oralGood personal management, organizational and interpersonal skillsNegotiation and stakeholder management skillsCompetency in the installation, setup, maintenance and troubleshooting of software, electronic and mechanical systems.

Competency in the use of Microsoft Windows operating system and the Microsoft Office suite of productsAbility to create formal documentation:
e.g. information request responses, quotations, work instructions, product documentationThe ability to work under pressures of weekly, monthly and project deadlines.

The following skills are useful but may be developed during the natural course of work or in targeted training courses:

Competency in the following software and computing disciplines:
AutoCAD, SolidWorks and Altium CAD packagesSQL, Java, C, Python programming languagesInstallation, configuration and maintenance of server systemsTechnical knowledge of Track IQ systems architecture, functionality, output and data interpretation

The following traits are essential:
Customer focus – a work ethic where the customer is put first and responses to customer queries, issues and support needs are focused onOrganization – dedication to planning, implementing, following and enforcing quality processesRelationship building – ability to develop and maintain internal and external relationshipsAn enthusiastic attitude to hard work, learning new skills, and going above and beyond to achieve customer satisfaction

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