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Service Now Onbaording- Get Confirmation T9

3 months ago

Bengaluru, Karnataka, India Mercedes-Benz Research and Development India Private Limited Full time

Aufgaben:

  • Description
  • External
  • Manage and help deliver the Onboarding Program for ServiceNow
  • Manage the program and ensure global consistency for all regions
  • Responsible for the technical specification and onboarding customers to SNOW.
  • Continually enhance the program to meet the needs of the business.
  • Expertise level understanding of Service Now required.
  • Provide expertise on technical questions related to development on of Service Now
  • Deliver rolespecific training for customers.
  • Understand the large scale thinking and approach needed for success of the project
  • Understand the business needs and the needs to standardize processes, and build this into the design
  • Provide followup coaching and support. Conduct skills gap analyses to identify areas of improvement
  • Work closely with leadership to identify onboarding program needs and evaluate training effectiveness
  • Coach individuals and teams on sales techniques
  • Role play with individuals and teams to validate training impact
  • Provide support to the rest of the ServiceNow Enablement team
  • Continuously enhance instructional delivery and presentation skills
  • Maintain direct communication with other onboarding and training teams
  • Update and maintain project tracking documents and prioritize issues
  • Effectively manage internal relationships and work effectively across the business
  • Participate in growth of new methodologies, strategies, tools, training and processes
  • Flexible work environment.

Qualifikationen:

  • Qualifications
  • External
Overall 3-6 years of experience

  • Relevant 34 years of experience in ITSM transformation,
  • Ability to manage multiple tasks and projects while maintaining short response and resolution times
  • A superb communicator, both written and verbally. The ability to effectively communicate the complex technical concepts.
  • Ability to work independently, use solid judgment and create "clientready" deliverables.
  • Ability to select the right communication medium and methods for the audience and analyze the user experience to deliver the optimal support and properly manage expectations.
  • Proven ability to work in dynamic work environments with limited supervision to deliver results
  • Perform other tasks, roles and responsibilities