Sales Systems Specialist/Administrator

2 weeks ago

Mumbai, Maharashtra, India Fastmarkets Full time
Fastmarkets is an independent commodity pricing and information organisation with over 600 staff.

We are fuelled by values that bring us all together and are united by a collective passion to make a difference.

We are supported by a working model that is based ona hybrid approach that allows each of us to balance home and office working while encouragingeffective collaboration and accountability.

Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets.

Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets.

Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.

We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world.

We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.

Most importantly, we are fuelled by our teams that, across the globe, make the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future – together. If you would like to help build the future, we hope you will join us on our journey.

Fastmarkets is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies.

Job Description

Fastmarkets is seeking a dynamic Revenue Systems Specialist/Administrator to take command of our technological toolset, driving the effective use and continuous improvement of our systems landscape.

This critical role will oversee the strategic integration, maintenance, and enhancement of key systems including Zoominfo, Marketo, ChurnZero,

SN and a host of other sales and marketing platforms (NOT Salesforce itself).

You'll ensure these tools are not only operational but also play their part in creating a cohesive 360 customer view and integrate into Salesforce to their maximum potential.

In this capacity, you'll work with cross-functional teams to refine our tech stack strategy, ensuring seamless data flow and robust analytics capabilities.

Your role will be instrumental in the adoption and proficient use of our suite of tools.

As a direct report to the Director of Revenue Operations, your work will be central to our go-to-market efficiency and effectiveness, requiring an individual who is not only technically savvy but also strategically minded.

With a dotted line to the Head of IT systems delivery you'll be the conduit between the IT and Commercial teams.

The ideal candidate will have a history of managing system integrations and a keen eye for data integrity, along with the ability to troubleshoot and resolve issues swiftly.

Your proactive approach to vendor management, process optimization, and ROI analysis will be crucial in maintaining a tech ecosystem that is both powerful and agile.

Principal Accountabilities
Take full ownership of third-party revenue tools, ensuring they are utilized to their maximum potential.
Drive adoption and proficient use of these tools across relevant teams, providing training and support as needed.
Regularly assess the return on investment of each tool, ensuring that the business is deriving maximum value.
Ensure that all revenue tools are properly maintained, up to date, and functioning optimally.
Oversee and optimize the flow of data across all systems, ensuring accuracy and consistency.

Act as the first point of contact for any issues or queries related to the revenue tools, providing timely and effective solutions.

Ensure seamless integration between third-party tools and our existing systems, particularly Salesforce.
Continually identify and implement process improvements to enhance tool effectiveness and efficiency.
Develop and provide regular reports on tool performance, usage, and ROI to stakeholders.

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world's leading and most trusted price reporting, events, and intelligence service for the markets we serve.

We're proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...
KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team.

Being a strong team player is also important as well as someone who is happy to work flexibly.
Minimum 3-5 years of experience in a business analysis role, preferably in the B2B SAAS sector
Experience of business case development, review, prioritization, traceability, analysis and requirement collection
A thorough understanding of customers' needs and experience filling the gap between solutions and problems and transforming that knowledge into meaningful and clear user stories and cases
Established success in coordinating with key stakeholders in both operations and project settings
Understanding of Salesforce Sales Cloud, CPQ, Sales Processes
Experience with the vast SFDC third party ecosystem
Understanding of Marketing Automation and experience with Marketo or Pardot
Solid problem-solving and analytical skills with the ability to create a sound balance between commercial and technical perspectives
Exceptional verbal and written communication skills with the ability to adjust style on the basis of audience
An eye for detail and ability to prioritise
Hands-on experience in relational databases, data models, and ERD mapping.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information
Our Values
Fastmarkets people come from all different walks of life.

It's this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us.

But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique.

They reflect who each of us are and they're embedded in everything we do.

Our values are:
METRICS DRIVEN.

We use insights to improve our customers' experience and our business performance

ACCOUNTABLE.

We are accountable to ourselves and those we work with: we keep our promises and get things done

GROWTH MINDSET . This value enables us to be nimble to the changing realities and operate with a sense of urgency

INCLUSIVE.


We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.

CUSTOMER CENTRIC.

We are customer-centric in all that we do

COLLABORATIVE.

We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.
You've read a little about us – now it's over to you

If you like what you've read so far and think you can see yourself as a Fastmarkets person, it's time to fill in your application form.

This form is an important part of the selection process:

it's used to determine whether or not you'll be chosen to have an interview and acts as a basis for the questions we'll ask you on the day.

It's vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you're great.

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