Relocation Support Specialist

7 days ago

Bengaluru, Karnataka, India Graebel Companies Inc. Full time


Are you ready to explore exciting opportunities in talent mobility? Our clients are some of the biggest names in the industry, making groundbreaking innovations daily. We assist them in seizing these opportunities by placing their outstanding personnel anywhere globally. We not only set the bar high for exceptional service but also elevate it with fresh ideas, cutting-edge tools, and innovative methods, all rooted in our core values of truth, love, and integrity. This is what we call People-first Mobility. We are in search of remarkable individuals who resonate with these values and share our commitment to delivering top-notch service. If this resonates with you and you are seeking a new career challenge, we would love to connect with you. Here's to the exciting journey that lies ahead

Graebel is currently seeking a Relocation Support Specialist to ensure prompt and accurate invoicing for GRSW clients.

We are looking for a Relocation Support Specialist who thrives on assisting and engaging with customers, with a strong desire to provide exceptional customer service. Given the fast-paced and high-volume nature of our work, strong organizational skills and efficient time management are crucial. As we operate in a team-centric environment with shared responsibilities, a proactive and self-motivated approach is essential.

Essential Responsibilities:

Deliver exceptional service across various platforms Address inbound queries from relocating transferees globally regarding the platform, procedures, and policies via a shared mailbox Assist transferees and internal finance team in resolving expense-related issues Provide personalized support to transferees as necessary Ensure thorough follow-up and proper escalation of issues Perform administrative tasks such as sending service orders, managing real estate referrals, researching expense reports, and obtaining travel quotes Interact with internal and external client contacts Explore revenue opportunities through Home Sale and Purchase programs for certain clients Inform transferees about relocation support services available through the CitySwitcher program for specific clients Contribute to enhancing internal processes for both the company and transferees Offer suggestions for process refinement and development Support implementation of new operational procedures and products Fulfill additional duties as required

Required Skills:

Qualifications:

Demonstrated track record in customer service Previous office experience with email as the primary communication channel Genuine passion for assisting others and delivering exceptional support Ability to handle a high volume of inquiries daily Strong team player, fostering a collaborative environment for shared learning Capacity to work independently and drive tasks to completion Clear and concise communication skills for addressing detailed questions via email and verbally Proficiency in Microsoft Outlook

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