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International BPO

4 months ago

Ahmedabad, Gujarat, India SI PLACEMENTS INTERNATIONALS Full time

feshers and candidates with a minimum qualification of HSC are encouraged to apply.

Job Title: Customer Experience Specialist - Chat Support

Location: Ahmedabad,Gujarat

Salary: Up to 30k (Based on BPO experience & Interview)

Shifts: Night shift and Rotational shift

Dear Jobseekers,

We have an exciting opportunity for the role of Customer Experience Specialist - Chat Support in Ahmedabad location.

We are looking for candidates with excellent communication skills and fluency in English. Fronment)

Week Off: Any two rotational week off

Responsibilities:

  • Provide excellent customer service through chat support.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Identify and escalate issues to the appropriate channels when necessary.
  • Follow up on customer interactions and ensure customer satisfaction.
  • Document all customer interactions in the appropriate system.
  • Meet or exceed quality and productivity goals.
  • Participate in training and coaching sessions as required.
  • Maintain a positive and professional attitude towards customers and colleagues.
  • Be flexible to work in a 24*7 environment with night shifts and rotational offs.
  • Must be able to commute within a local transport boundary of 30kms.

Interested in this exciting opportunity, please send your CV to / or WhatsApp me at

Feel free to share this job posting with your friends and family who might be interested in this role.

Regards,

Ekta

SI Placements International