Fusion Consultant

1 week ago

Noida, Uttar Pradesh, India Oracle Full time

As a Sr. Support Engineer, we will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, we should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex using independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree .,

Career Level - IC3

Position Overview:

Position is for a Techno-functional Professional, preferably with some implementation background in Oracle Cloud HCM/Financial/SCM Applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Job Responsibilities:

The main role of a Support engineer is to solve and resolve highly complex techno-functional problems. The key skills put to use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Education & Experience:

BE, BTech, MCA , CA or equivalent with + CGPA preferred. Other qualifications with adequate experience may be considered.

3+ years relevant working experience

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