Industry Consulting Consultant

2 weeks ago

Hyderabad, Telangana, India NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Industry Consulting Consultant. to join our team in Hyderabad, Telangana (IN-TG), India (IN).

S&P Global Commodity Insights

The Role: FSA – WalkMe Administrator & Developer

The Team: Our team supports the Commercial organization utilizing commercial CRM systems and tools within S&P Global Commodity Insights in attracting new clients, and retention of existing customers. We work to drive operational efficiency for all business stakeholders by working within the agile framework to prioritize, plan and oversee the delivery of strategic initiatives on commercial systems – Salesforce, Marketo, etc.. This team works with employees around the globe and at all levels in the business, providing a unique opportunity to get exposure to all areas of the business. We are a growing team with many senior associates that can provide on-the-job training and mentoring on a going forward basis

The Impact: The Commercial Systems team drives operational efficiency by applying the agile methodology of software development and owns the prioritization of the S&P Global CI Commercial Systems strategic initiatives. We also provide communications and overview on new system features and improve data quality by implementing efficient data governance processes. In this role, you will ensure successful implementation of the WalkMe solution, including creation, testing, deployment, and maintenance of WalkMe elements in alignment with project implementation timelines

What's in it for you:

· Work with a global team and business

· Support a fast-paced business

· Work on a variety of projects and applications/software

· Team is growing quickly alongside the business so there is a lot of opportunity for advancement in the future

· On the job training and development

Responsibilities:

· Collaborate with the Digital Adoption/User Experience team and business stakeholders to define Walk- thru scope and requirements for Salesforce and future commercial systems

· Create design documents, build, test, deploy, and maintain Walk-thrus, including working with stakeholders to ensure Walk-thrus are current, accurate, and relevant

· Identify Walk-thru gaps and work to close them (missing Walk-thrus, outdated Walk-thrus, etc.)

· Review work elements such as Walk-thrus, Shoutouts, etc. created by other content creators for completeness/thoroughness, and adjust where necessary prior to deployment

· Monitor and respond to reported bugs/issues. Work with WalkMe or coach end-users to resolve reported bugs/issues

· Maintain the WalkMe solution by tracking all feature enhancements, deploying where appropriate, and communicating changes to business stakeholders

· Analyze data related to the use of the WalkMe solution against various established KPIs

· Complete validation, UAT, and regression testing for all WalkMe releases

· Facilitate translation of Walk-thrus to additional languages when necessary

What We're Looking For:

· Bachelor's degree required, or equivalent work experience

· 3+ years of experience in a software or technology company

· Previous experience in software development and/or support and knowledge of Agile development models

· Familiarity with Salesforce, Marketo, or similar CRM tools

· WalkMe experience required

· Learning & development or instructional design experience is a plus

· HTML, CSS, and/or JavaScript experience is an advantage

· UX background is a plus

· Proven ability to independently manage several projects simultaneously and operate successfully under tight deadlines

· Strong organizational skills with high attention to detail

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Experience working with international teams and projects

Flexible Working (optional)

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade/Level (relevant for internal applicants only): 9

The Location(s):

Gurgaon, IN

Hyderabad, IN

Ahmedabad, IN

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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