Hiring For Team Leader
2 weeks ago
Location:
Gurugram (Work from Office)
Shift: 24*7 (5-Days)
Supervisor, Global Service DeskAs a Supervisor Service Desk, you play a pivotal role in overseeing the first-level support team at the service desk.
Key Responsibilities:
Operational Supervision:
You supervise the day-to-day operations of the organization's help desk, ensuring that appropriate staffing levels are maintained to promptly address incoming trouble requests.
Collaborating with IT resources (such as developers and third-party vendors), you resolve complex escalated trouble requests.You work closely with network services, software systems engineering, and application development teams to restore service and identify underlying problems.
Managing the troubleshooting tracking log, you ensure timely resolution of issues.Coordination and supervision of daily activities within the business or technical support or production team fall under your purview.
Qualifications and Skills:
Technical Expertise: You possess experience with software/hardware platforms, operating systems, and programming languages
Project Management:
Familiarity with project management methodologies, supporting tools, and metrics techniques
Effective Communication:
Strong written and verbal communication skills
Leadership Abilities:
You can lead a team, manage multiple tasks, prioritize effectively, and meet project timelines
Mentoring and Coaching:
Ability to guide and provide direction to team members
Attention to Detail:
A keen eye for accuracy and precision
Quality Tools Knowledge:
Familiarity with quality control tools is advantageous
Transaction Monitoring:
Understanding of transaction monitoring processes.
Experience and Education:2-4 Years of Experience: You have practical experience in a similar role
Bachelor's Degree Preferred:
An educational background in a relevant field
Proficiency in Microsoft Office:
Familiarity with Office tools.
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