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Front office Executive
3 months ago
Guest Relations:
Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience
Reservation Management:
Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail
Front Desk Operations:
Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally
Payment Processing:
Process guest payments, handle cash transactions, and maintain accurate records of financial transactions
Room Allocation:
Coordinate room assignments based on guest preferences, availability, and special requests
Information Dissemination:
Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay
Problem Resolution:
Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention
Team Collaboration:
Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise
Administrative Duties:
Perform general administrative tasks, including filing, data entry, and maintaining guest records.
QualificationsDiploma or Graduation in Hotel Management
Additional InformationWith 1-2 years of experience