Agm - Retail Operations

1 week ago

Ahmedabad, Gujarat, India Vodafone Idea Full time

Job Req ID:

Location: Ahmedabad, IN- Function: Retail- About:

Role
Area Retail Lead

Function / Department
Retail

Location
Anywhere in Gujarat

Band
M2

Job Purpose

  • Drive Customer First agenda (Focus on unmatched Customer Experience )
  • Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
  • Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
  • Deliver big bets for driving future growth (strategic thrust areas)

Key Result Areas/Accountabilities

  • TNPS
  • Improve on conversions 4G SIM Upgrade, Base verification, MVA basis AOP targets
- implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets

  • Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business

Core Competencies, Knowledge, Experience

  • Analytical & Problem Solving Skill
  • Bachelors/MBA with 810 Years of experience

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