Am data Analysis pune

2 weeks ago

Pune, Maharashtra, India Vodafone Full time

About _VOIS:

  • VO
    IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation.

We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.


Established in 2006, _VO
IS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.


About _VOIS India:

In 2009, _VO
IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad.

With more than 14,500 employees, _VO
IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.


Key Requirements

  • Liaising with support groups and other departments on planned maintenance activities, technical issues and major incidents.
  • Responsible for working with first /second level support teams and third parties to resolve operational issues.
  • Solid analytical & troubleshooting capabilities.
  • Passionate to contribute to customer satisfaction combined with an attitude to continuously improve the service delivery quality.
  • Flexible with the ability to maintain effectiveness in a changing environment and new technologies.
  • Good communication (written and spoken). Proactive & selfdriven.
  • Good presentation and documentation Skills.
  • Experience in European work Environment is an added advantage.
  • Hands on experience in Unix and PL-SQL
  • Understanding of Incident and problem management process
  • Eligible for teamwork in an international team with clear communication skills
  • Excellent ITIL, SOX and KPI knowledge
  • Result oriented way of working and problem tracking skills.

Key Skills

  • SQL- PL-SQL.
  • UNIX
  • Excellent in MS Excel
  • Data Analysis

_VOIS Equal Opportunity Employer Commitment:

  • VO
    IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.


As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.

We have been also highlighted among the
Top 5 Best Workplaces for Diversity, Equity, and Inclusion,
Top 10 Best Workplaces for Women,
Top 25 Best Workplaces in IT & IT-BPM and
14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023.

These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

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