Director of Technology Innovation Center

1 week ago

Hyderabad, Telangana, India VXI Global Solutions Full time

Director of Technology Innovation Center

Location: Hyderabad India

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands.

VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders.

For more information about VXI, visit:

For mor information about our partnership with Bain, please visit:

About the Opportunity:

We are searching for an accomplished and forward-thinking leader to champion our new Technology Innovation Center in India. As the Director, you will play a pivotal role in steering initiatives encompassing IT support, application development and support, cybersecurity, DevOps, IT network management, SaaS application support (Workday, Salesforce, SharePoint), IT service management (ServiceNow, Jira Service Management, etc.), and more. Your mandate is not only to establish Centers of Excellence but to ensure a holistic approach to technology innovation.

Key Responsibilities:

  • Develop and execute a strategic roadmap, aligning with organizational goals, covering IT network management, SaaS application support, and IT service management.
  • Lead a dynamic team, fostering innovation in IT support, application development, cybersecurity, DevOps, and IT infrastructure on a global scale.
  • Establish and nurture Centers of Excellence for a comprehensive technology approach, from network management to SaaS application support.
  • Collaborate closely with stakeholders to understand and translate business requirements into robust technological solutions.
  • Oversee the application development lifecycle, ensuring high-quality software delivery and support for SaaS applications like Workday, Salesforce, and SharePoint.

Qualifications:

  • Proven leadership experience in managing global IT infrastructure, networks, and technology innovation.
  • In-depth knowledge of IT network management, SaaS application support (Workday, Salesforce, SharePoint), and IT service management.
  • Track record of successfully establishing and managing Centers of Excellence.
  • Strong understanding of cybersecurity, DevOps methodologies, and the latest technology trends.
  • Excellent communication and interpersonal skills to collaborate effectively across diverse teams and stakeholders.

Requirements:

  • Bachelor's or master's degree in computer science, Information Technology, or a related field.
  • Minimum of 10 years of progressive experience in technology roles.
  • Proven experience in project management, successful execution of complex technology projects, managing global IT infrastructure and networks, and establishing and operating Global Technology Centers.
  • Previous experience in creating and growing offshore technology centers is a plus
  • Ability to inspire and lead a team toward achieving strategic objectives.

If you are a seasoned technology leader with a passion for comprehensive innovation and an entrepreneurial approach, we invite you to apply. Be a driving force in shaping the future of technology at our new Innovation Center in India. Together, let's create excellence and advance technology on a global scale.

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