Service Planner

1 week ago

Varanasi, Uttar Pradesh, India Rentokil Initial Full time

Rentokil Initial:

Rentokil Initial is a globally recognized business services company with a workforce of over 35,000 individuals spread across 70 countries. The company is dedicated to safeguarding individuals and improving lives through pest control, hygiene enhancement, and interior revitalization using plants and scents. One of our core beliefs is equality and fairness for all our employees. We strongly uphold our values of Service, Relationships, and Teamwork, which have been identified by our global colleagues.

Our Business Divisions:

Rentokil Pest Control leads the way as the premier commercial pest control provider worldwide, operating in 70 countries and consistently ranking in the top 3 in the majority of these locations. Initial Hygiene dominates the market by delivering top-quality and customer-friendly services. Ambius specializes in exceptional interior and exterior landscaping services, while Steritech Brand Protection offers innovative solutions that help clients manage risks effectively.

ROLE HIGHLIGHTS

  • Develop proficiency in utilizing internal company software platforms
  • Plan and organize daily, weekly, and monthly service requirements including scheduling
  • Ensure timely response to urgent service requests and manage customer complaints effectively
  • Maintain accurate service documentation and follow up on customer feedback
  • Support business transition to digital planning and documentation systems
  • Collaborate with various teams to optimize service productivity and efficiency
  • Adhere to company safety policies and escalate unresolved issues promptly

KEY EXPECTATIONS

  • Timely service planning
  • Continuous improvement in service quality
  • Minimization of service backlog to meet contractual obligations

REQUIREMENTS

CORE COMPETENCIES

  • Decisiveness
  • Attention to detail
  • Effective planning and organization
  • Analytical skills
  • Customer-centric mindset
  • Desirable: Negotiation skills

EDUCATIONAL & EXPERIENTIAL CRITERIA

  • Minimum graduation with 1-3 years of team management experience
  • Proficiency in basic computer operations
  • Excellent communication skills
  • Familiarity with the territory for efficient planning
  • Occasional travel within the division may be required

Benefits

When you join us, here's what you can expect:

  • Attractive Basic Pay
  • Group Mediclaim Insurance Policy

Equal Opportunities

Rentokil Initial is committed to fostering a workplace that promotes equal opportunities and discourages discrimination. We celebrate diversity and strive to create an inclusive environment where every individual's strengths are valued, and opportunities for growth are extended to all employees.

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