Advisor - Salesforce Developement

2 weeks ago

Chennai, Tamil Nadu, India TransUnion LLC Full time

What We'll Bring:

Dynamics of the Role
This role is for a Software Manager that will operate as a core member of the Consumer Relationship Systems and Contact Center technologies team and will be responsible for enabling new features and optimizing strategic solutions within TransUnion's contact center.
As a member of our technical leadership group, you will have both the accountability and freedom to build systems that are taking TransUnion's contact center to the next level at global level. Success in this role requires a solid background in salesforce.
The Team's Focus –
The Consumer Relations System ("CRS") is a suite of applications & technical capabilities to enable consumers' access to data, meet our regulatory obligations and generate revenue
Our technology stack includes AWS, Java applications, APIs & Services, Batch systems and capabilities built on Salesforce and MuleSoft.
How You Will Contribute

•In the first 90 days: You'll join our leadership team on our CRM program to ensure the expanded Salesforce platform at TU is a global, consistent operating platform for our Contact Center and Agents. You'll work with our Enterprise Architecture and Contact Center teams to help shape the vision of what such a platform should look like, how it should interact with our other backend systems, and how to manage such a platform for success. You'll help to define the operating model for the Technology and Operations teams and grow the Admin & Development team.

•Beyond 90 days: You'll help ensure we have the right people in place to be successful throughout the program with an eye towards how that team structure will need to be altered once the program is completed. You'll work with other business units not currently using Salesforce to identify opportunities for technology and process rationalization. You'll ensure the operating model is being adhered to and adjust the model as necessary to ensure the business user community is adequately supported. You'll continue to work with the Enterprise Architecture and Program Management office to evaluate further opportunities to enhance our global operations practices.

What You'll Bring:

What You Will Bring

• Demonstrated experience managing Agile DevOps enabled Admin and Development teams within the Salesforce ecosystem for 3+ years.

• Strong organizational and communication skills that create effective cross team collaboration between business and technical focused teams and personnel.

• Comfortable interacting with senior management and business partners across different domains.

• Demonstrated experience operating within a matrixed organization with a strong focus on enabling business capabilities through partnership and collaboration.

• Comfortable working with a global admin and development team working across many different time zones, geographies, and cultures.

• Demonstrated focus on customer, and employee, satisfaction and enablement.

• Admin (ADM201) certified

• Strong Understanding of best practices and functionality

• Experience working with Salesforce support team

• Ability to build custom apps and objects, formula fields, workflows, custom view

• Degree in Computer Science or similar preferred with 10+ years of experience in defining, architecting and building software-based IT solutions

• Ability to manage vendors and contractors

Impact You'll Make:

What We OfferWe aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions. Who We Are A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Advisor, Applications Development

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