Senior Operations Manager

2 weeks ago

Gurgaon, Haryana, India JLL Full time

Senior Operations Manager

Property and Asset Management

What this job involves

You will oversee the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to:

Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems. Responsible for coordination with site team and ensure timely completion of Major and other works at sites Ensure look and feel at the sites. Customer Relationship Management in coordination with site team. Ensure adherence of meeting calendar and timely closure of open points Responsible for meeting financial targets for the account and support /find new avenues for increase in revenue Responsible for closing all audit findings Responsible for tracking and closure of open operational items Responsible for Implement MAD program Ensure implementation of IMS across sites. Ensure implementation of uniform SOPs / Account Plan across sites. Ensure implementation of new initiative/ best practices to improve efficiency and enhance service levels across all sites Ensuring uniformity of training calendar across all sites and conducting of trainings from SMEs, Sites and HO Ensure implementation of all JLL technological tools and ensure adherence at sites Ensure timely submission of reports from the sites. Attrition Management at sites Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices, and new developments. Conduct routine and surprise audits of the sites to conform the adherence of SOPs Ensure timely submission of MIS and related report to respective stakeholder. Ensure timely response on mails, occupant concern resolution and minute of meeting circulation. Support JLL emerging business by sharing the leads of works taken up at the sites Demonstrate usage of training tool for self-development Inculcate the culture of appreciation Take part and drive JLL initiatives like D&I, CSR, Safety Week etc Imbibe JLL culture and values Support Account Director in people performance evaluation/assessment and succession planning Any other task / responsibility assigned by the management time to time

Clients:

You will be working on Brookfield Portfolio , which is a Commercial Property, located at Gurgaon

Site dynamics:

Work Schedule: Site team:e.g.: Property Manager +2 Other details if any

Reporting:

You will be reporting to Key Account Director.

Sound like you? Here is what we're looking for:

Being Analytical and Meticulous

Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills

Qualifications

You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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