Sales Operations Analyst

2 weeks ago

Mumbai, Maharashtra, India Experian Full time

This role is envisioned to be the fulcrum of managing all the sales operational requirements for each of the business units. The candidate would possess a strong analytical mind, be a technical and creative thinker, have a strong aptitude for problem solving, and have zero tolerance for inefficiencies in software development & deliveries. The ideal candidate will have excellent written, oral and interpersonal communication skills, along with the fervent desire to continuously learn about different products and technologies.

What you'll need to bring to the party

  • You will appreciate the power of data and be able to leverage it to provide insight into our sales performance
  • You will be a highly analytical person, able to identify trends and drivers in small datasets, and be able to bring that understanding to life for others to comprehend
  • You will understand how to communicate with non-experts, including by conveying thoughts in jargon-free language
  • You will be able to work autonomously, to be told end goals and come up with the optimal solution(s)
  • You are relentless in the pursuit of making things better

What you'll be doing

  • You will be the subject matter expert on sales practices for our India market
  • You will aid the India leadership team in understanding the performance of our sales teams, including driving improvement in our existing performance reports and dashboards
  • You will monitor and reinforce data quality standards in our CRM system, and influence sales teams to ensure standards are met
  • You will identify opportunities for process improvement, create execution plans and then implement changes
  • You will work with colleagues in finance to support our forecasting processes, and drive increases in forecast accuracy
  • You will help us ensure that CRM data is fit for purpose when feeding into other functions within the India business
  • You will contribute to war rooms on bid reviews, being proactive in helping sales review deals and help structure deals that meet client needs whilst complying to internal controls
  • You will participate heavily in annual planning processes, including quota setting
  • You support the rollout of local, regional and global sales initiatives into our India market
  • You will help management accomplish its strategic goals by creating focus, reinforcing communication and ensuring change is sustained within our sales team

Qualifications

  • You will have 5-8 years of experience ins sales operations/analysis.
  • You have hands on experience working with enterprise CRM systems, ideally SalesForce
  • You have a drive to excel and can focus yourself on getting things done
  • Have excellent communication skills, both written and oral
  • You have had exposure to Banking, Financial Services and Insurance (BFSI) companies
  • You understand B2B sales processes and be able to comprehend the key commercial factors influencing outcomes
  • You understand how sales teams think, behave, their motivations and sales incentives / compensation plans
  • You're a highly analytical person and have a structured approach to problem solving
  • Experience of leading / contributing to change projects in large organizations is an advantage

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