Business Operations Support Lead

1 week ago


Coimbatore, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

About Client:

A leading DigitalOrganization

JobDescription:

This roleis responsible for supporting the GoToMarket to drive demandgeneration through direct & indirect channels (leadgeneration digital marketing sales pipeline & revenuetracking) and customer ops (contract management invoicingcollections and customer support). The Business Operations Roleworks closely with the product heads engineering heads financecustomers & partners to achieve the objectives.

Roles& Responsibilities:

Generate new customer leads by building internalcapabilities & sourcing partner services (digital marketinglead generation companies etc.) to identify target number ofqualified prospects to achieve the revenue goal

Maintain an accurate sales pipeline & revenue tracker toenable timely decisions that ensures achievement of sufficientpipeline to achieve the revenue goal

Generatepipeline & revenue reports for executive briefing andfinancial reporting

Support Finance Operationsby invoicing customers accurately as per the customercontracts

Closely work with customers &finance to ensure ontime payments against invoices ensuring thereis no outstanding collections over 45 days

Leaddevelopment of new contracts & templates to supportformalization of customer and partner agreements in compliance withgovernance & legal advice

Supportdrafting of customer and partner contracts (NDAs new contracts& amendments). Obtain formal approvals & signoffson them by complying to the governance process

Lead customer support operations closely & support partnersto meet customer contractual SLAs and continually improve thesupport to make timely responsive and efficient driving a highcustomer satisfaction

CandidateRequirement:

Mastersdegree with 6 years work experience with at least 4 years instrategy & operations roles from financial / automativedomain

Excellent communication skills customerfacing and internal stakeholders. Ability to communicate withClevel

Attention to details savvy with numbersand office tools (powerpoint excel etc.)

RemoteWork :

No


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