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Business Operations Support Lead
1 week ago
About Client:
A leading DigitalOrganization
JobDescription:
This roleis responsible for supporting the GoToMarket to drive demandgeneration through direct & indirect channels (leadgeneration digital marketing sales pipeline & revenuetracking) and customer ops (contract management invoicingcollections and customer support). The Business Operations Roleworks closely with the product heads engineering heads financecustomers & partners to achieve the objectives.
Roles& Responsibilities:
Generate new customer leads by building internalcapabilities & sourcing partner services (digital marketinglead generation companies etc.) to identify target number ofqualified prospects to achieve the revenue goal
Maintain an accurate sales pipeline & revenue tracker toenable timely decisions that ensures achievement of sufficientpipeline to achieve the revenue goal
Generatepipeline & revenue reports for executive briefing andfinancial reporting
Support Finance Operationsby invoicing customers accurately as per the customercontracts
Closely work with customers &finance to ensure ontime payments against invoices ensuring thereis no outstanding collections over 45 days
Leaddevelopment of new contracts & templates to supportformalization of customer and partner agreements in compliance withgovernance & legal advice
Supportdrafting of customer and partner contracts (NDAs new contracts& amendments). Obtain formal approvals & signoffson them by complying to the governance process
Lead customer support operations closely & support partnersto meet customer contractual SLAs and continually improve thesupport to make timely responsive and efficient driving a highcustomer satisfaction
CandidateRequirement:
Mastersdegree with 6 years work experience with at least 4 years instrategy & operations roles from financial / automativedomain
Excellent communication skills customerfacing and internal stakeholders. Ability to communicate withClevel
Attention to details savvy with numbersand office tools (powerpoint excel etc.)
RemoteWork :
No
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