Guest Relation Executive

2 weeks ago


Andheri, Maharashtra, India Peninsusla Redpine Hotel Full time

Job Description:
Guest Relations Executive


As a Guest Relations Executive, your primary responsibility is to provide exceptional customer service and ensure a positive experience for all guests.

You will be the main point of contact for guests and will play a crucial role in creating a welcoming and pleasant atmosphere.


Key Responsibilities:

  • Greeting and welcoming guests upon arrival with a warm and friendly demeanor.
  • Assisting guests with check-in and check-out procedures, ensuring a smooth and efficient process.
  • Handling guest inquiries, requests, and complaints promptly and professionally.
  • Providing accurate information about hotel facilities, services, and local attractions.
  • Anticipating guests' needs and proactively offering assistance or suggestions to enhance their stay.
  • Coordinating with other departments to fulfill guest requests, such as room service, housekeeping, or maintenance.
  • Resolving any issues or conflicts that may arise during a guest's stay, ensuring their satisfaction and loyalty.
  • Maintaining a neat and organized front desk area, including proper handling of guest documentation and payment processing.
  • Keeping up-to-date with hotel policies, procedures, and special promotions to effectively communicate with guests.
  • Collaborating with the sales and marketing team to promote hotel services and optimize guest satisfaction.

Requirements:

  • Proven experience in a customer service role, preferably within the hospitality industry.
  • Excellent communication and interpersonal skills to engage with guests from diverse backgrounds.
  • Strong problem-solving abilities and the ability to remain calm and composed in challenging situations.
  • Exceptional attention to detail and organizational skills to handle multiple tasks simultaneously.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • A positive and friendly attitude with a genuine passion for delivering exceptional guest experiences.

Job Types:
Full-time, Permanent

Pay:
Up to ₹20,000.00 per month

Benefits:

  • Food provided
  • Leave encashment
  • Provident Fund

Schedule:

  • Rotational shift

Experience:

- total work: 1 year (preferred)

Work Location:
In person

Speak with the employer

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