Senior Process Lead

2 weeks ago


Hyderabad, Telangana, India Infosys Full time
Responsibilities "Business Management:

  • Manage day to day operations and adhoc requests.
  • Setup robust operations (Ops metrics(KPI), Quality, Productivity, etc.)
Forward thinking approach- Ability to see through the future:
a)

Upcoming changes in client organization b) Provide information strategic to business/relationship.
  • Building strong stakeholder connects.
- Build strong team of process expertsBusiness Opportunity- Should sense possible business opportunities (metric can de designed)- Drive the team to work on cost saving projectsCSAT- Should maintain a healthy CVS scoresAudit:

  • Ensure business is ISO/IA/SA compliant level 2Networking:
  • Network within Infosys to find/share BPPeople management:
  • Building a strong team and readiness for a project" Educational Requirements Graduate


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