Guest Relation Executive For Mall
2 weeks ago
Duties & Responsibilities:
- Welcome and greet guests during check-in and check-out
- Allocate time & resources efficiently to deliver results under changing environment
- Responsive to change by altering behavior and eagerness to learn new skills
- Conversant with the information regarding the mall, brands and any other activities
happening within the mall - Professional approach towards dealing with the customers
- Prompt in dealing with the complaints and concerns
- Ensure regular cleaning of the restrooms and floors
- Provide support to other functions as and when required
- Abide by the rules, regulations and policies laid down by the management
- Collect & analyze customer feedback along with his likes and dislikes
Requirements
Job Requirements: - High school diploma or equivalent. - Excellent communication and customer service skills. - Ability to work in a fast-paced and dynamic environment. - Strong problem-solving and decision-making abilities. - Ability to handle stressful situations and remain calm under pressure. - Good physical fitness and the ability to lift heavy luggage. - Knowledge of airport regulations and procedures is preferred. - Prior experience in the aviation industry is a plus.
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