Assistant Manager

2 weeks ago

Bengaluru, Karnataka, India Marriott International Full time

JOB SUMMARY

Supports the property's technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.

CANDIDATE PROFILE

Education and Experience


• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.

OR


• 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.

CORE WORK ACTIVITIES

Supporting Client Technology Needs


• Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.


• Monitors, verifies and manages the acquisition and maintenance of property based systems.


• Assists in analyzing information, identifying current and potential problems and proposing solutions.


• Maintains, inspects and repairs equipment.


• Inspects the equipment or the environment.


• Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.


• Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times.


• Verifies solutions are consistent with the client's needs and brand specific IR environment.


• Administers and maintains mail and email.


• Maintains inventories and manages IT hardware/software.


• Provides Internet support and maintenance (if applicable)


• Provides cable management support.


• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.


• Consults on specific application issues or hardware/software problems.


• Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies


• Supports determining whether events or processes comply with laws, regulations, or standards.


• Monitors processes and evaluates information according to SOP and LSOP requirements.


• Enforces IR policies and standards protecting company hardware, software and other resources at the property.

Maintaining Information Systems and Technology Goals


• Develops specific goals and plans to prioritize, organize, and accomplish your work.


• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.


• Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification.


• Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.


• Verifies proper asset management.


• Performs on-site monitoring of all projects.

Demonstrating and Applying IR Knowledge


• Keeps up-to-date technically and applies new knowledge to your job.


• Demonstrates knowledge of job-relevant issues, products, systems, and processes.


• Provides technical expertise and support.

Additional Responsibilities


• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.


• Analyzes information and evaluates results to choose the best solution and solve problems.


• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.


• Manages vendors for property IT requirements functioning as escalation point for problem resolution.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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