Operations Associate
2 weeks ago
About Us:
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms.
The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.
One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.About the team:
ONDC team, Primarily key responsible for managing e-commerce platform support.
Expectations/ Requirements
- Monitor, evaluate and score inbound calls against established quality assurance instruments and standards
- Creative and dedicated individual who will fit with our collaborative culture
- Cohesively work with a lot of people, across functions and teams every day
- Coordinate with other departments for compatibility of all aspects of each project
- Smart thinking and clear communication
- Be a brand ambassador for Paytm
- Stay Hungry, Stay Humble, Stay Relevant
- Troubleshoot merchant problems, identifies the request and takes appropriate measure as per the guidelines
- Excellent merchant service skills that build high levels of merchant satisfaction
- Excellent verbal and written communication skills
- Ability to work both independently and in a team environment.
Superpowers/ Skills that will help you succeed in this role:
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be selfmotivator and selfstarter
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- High level of drive, initiative and selfmotivation
- Ability to take internal and external stakeholders along
- Love for simplifying
- Growth Mind set
Why join us ?
- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the crosssell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it.
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