Operations Associate

2 weeks ago


Bengaluru, Karnataka, India Paytm Full time

About Us:

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms.

The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.

One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team:
ONDC team, Primarily key responsible for managing e-commerce platform support.

Expectations/ Requirements

  • Monitor, evaluate and score inbound calls against established quality assurance instruments and standards
  • Creative and dedicated individual who will fit with our collaborative culture
  • Cohesively work with a lot of people, across functions and teams every day
  • Coordinate with other departments for compatibility of all aspects of each project
  • Smart thinking and clear communication
  • Be a brand ambassador for Paytm
  • Stay Hungry, Stay Humble, Stay Relevant
  • Troubleshoot merchant problems, identifies the request and takes appropriate measure as per the guidelines
  • Excellent merchant service skills that build high levels of merchant satisfaction
  • Excellent verbal and written communication skills
  • Ability to work both independently and in a team environment.

Superpowers/ Skills that will help you succeed in this role:

  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Must be selfmotivator and selfstarter
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • High level of drive, initiative and selfmotivation
  • Ability to take internal and external stakeholders along
  • Love for simplifying
  • Growth Mind set

Why join us ?

  • A collaborative output driven program that brings cohesiveness across businesses through technology
  • Improve the average revenue per use by increasing the crosssell opportunities
  • A solid 360 feedback from your peer teams on your support of their goals
  • Respect, that is earned, not demanded from your peers and manager

Compensation:
If you are the right fit, we believe in creating wealth for you


With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it.

India's largest digital lending story is brewing here. It's your opportunity to be a part of the story
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