Corporate Portfolio Manager

2 weeks ago


Ibrahim Bagh Lines, India DBS Bank Full time

Job Title: Service Point of Contact (SPOC) for Key Corporates at a Leading Financial Institution

Company: Confidential

  • Key purpose of the role is to be the Single Point of Contact (SPOC) for key corporates for all service-related matters
  • Service SPOC Portfolio analysis
  • Resolve service and technology-related queries within defined Turnaround Time (TAT)
  • Liaison with branches and product teams to resolve Customer Experience Program (CEP) customer-specific queries
  • Generate referrals from satisfied clients to expand business opportunities

Job Duties & Responsibilities:

  • Act as the primary Point of Contact for all service-related matters for new and key corporates
  • Conduct regional portfolio analysis and provide insights to enhance customer experience
  • Resolve service and tech-related requests within defined TAT
  • Collaborate with branches and product teams to address CEP customer-specific queries
  • Ensure timely delivery of all offers and encourage clients to refer new business
  • Perform routine ATM and Marketing desk checks to maintain quality standards

Required Experience: 5-8 years of relevant experience

Education / Preferred Qualifications: Graduate/Postgraduate

Core Competencies:

  • Adherence to deadlines set by the central office
  • Strong interpersonal skills
  • Customer service focus
  • Effective communication skills both verbally and in writing

Technical Competencies:

  • Comprehensive knowledge of banking practices
  • Proficiency in computer and digital tools

Work Relationship: Collaborative team player with strong communication skills

Culture & Behaviors:

  • Reliability
  • Purpose-driven
  • Customer Relationship focus


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