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Technical Consultant
2 weeks ago
key result / decision areas (outcomes)
Perform day to day monitoring & management of Network devices of assigned customers using Tools
Understand and follow SOP's ensuring compliance toService Level Agreements (SLA)
Escalate unresolved incidents to next level
Identify trends and report to problem management
Take initiatives in learningnewNetworkingTechnology & Tools
Co-ordination with customer and providing timely reports whenever required.
Should be able to provide support for hardware and software maintenance of equipment.
should be able to execute independently all BAU or approved configuration changes for which impact analysis is done and method of procedure is made available by L2 engineer
should be able to communicate to any stakeholders within customer other technical teams.
should be able to provide all necessary logs to OEM TAC for any incident investigation
should be able to generate any pre-defined reports as per customer requirements
about you
Technical & Functional Skills & Certifications
Certified Cisco Certified Network Associate (CCNA) R&S
Certified ITILv3 Foundation – Preferred
additional information
Education, qualifications
Any Graduate or Equivalent
Good Experience in Networking /Security/Systems.
Experience
Minimum 2 years of Experience in Cisco Networking Products (Wan Routers & Datacenter Switches)-Mandatory.
Knowledge and working experience on Cisco Security Products (Firewall & IPS) is an added advantage.
Knowledge and working experience on Server & Operating system (Windows/Linux) is an added advantage.
contract
Temporary
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