Phone Banking Officer

1 week ago


Kolkata, West Bengal, India timesjobs Full time
:

Both

EXPERIENCE
:

3 yr - 4 yr

JOB DETAILS

  • Answer inbound calls and assist customers with their Queries/Request/Complains
  • Raise Request & Complaints on behalf of the customer in the CRM tool
  • Generate leads and educate customers about new products & their benefits
  • Maintain and adhere to compliance guideline
  • Capture problem indicators, highlight and suggest improvement
  • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
  • Maintain adequate knowledge levels on products, processes and systems used
  • Ensure sales target are met

FUNCTIONAL AREA

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