Manager - Branch Operations Management

7 days ago


Ahmedabad, Gujarat, India CMS Info Systems Full time

Responsibilities:

Branch Leadership & Management:

  • Lead, motivate, and empower a team of branch staff to achieve operational excellence and exceed customer expectations.
  • Foster a positive and collaborative work environment that promotes teamwork and high performance.
  • Delegate tasks effectively, provide ongoing coaching, and ensure staff development.

Operational Efficiency & Compliance:

  • Verify daily operation records for accuracy and ensure adherence to company policies and procedures.
  • Implement strategies to continuously improve operational efficiencies and minimize costs.
  • Maintain strict compliance with all regulatory requirements and industry best practices.

Customer Service & Cash Operations:

  • Oversee the smooth operation of ATM, Cash Deposit Products (CDP), and CashinTransit (CIT) services.
  • Ensure seamless customer service delivery and address customer inquiries promptly and professionally.

Collaboration & Communication:

  • Interface effectively with regional operations managers, service providers, banks, clients, and other regional teams.
  • Maintain clear and concise communication with all stakeholders regarding branch operations and performance.

Key Performance Indicators (KPIs):

  • Revenue growth
  • Operational efficiency metrics (e.g. , transaction processing time, error rates)
  • Customer satisfaction ratings
  • Compliance adherence
  • Team performance and Minimum of 2+ years of experience in branch operations management or a similar leadership role.
  • Proven track record of leading and motivating teams to achieve challenging goals.
  • Strong understanding of branch operations, cash management procedures, and regulatory compliance within the industry.
  • Excellent analytical and problemsolving skills with a focus on continuous improvement.
  • Effective communication, interpersonal, and collaboration skills.
  • Leadership skills to motivate, coach, and develop a highperforming team.
  • Ability to work independently, manage multiple priorities, and thrive in a fastpaced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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