Deputy Manager

2 weeks ago


Gurgaon, Haryana, India Johnson Controls International Full time

Role:
-•Responsible for activities related to a broad cross section of Johnson Controls customer portfolios

  • Analyze accounts and set targets - Collection plan / strategy at the beginning of month
  • Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region
  • Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
  • Co-ordination with cusotmers and cash application team for remittance advise
  • Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application
  • Account reconciliation - follow up with sales team and review open points and request customer master team to update system
  • Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's
  • Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivablesTo ensure compliance to applicable policies, guidelines, and regulations

Requirement :
-•Graduate / Postgraduate / Master's Degree in any stream

  • Proficient in both verbal and written business communications
  • - 9 Years of experience required in North America Collections process
  • Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP)
  • Experience in North American process transition would be preferred
  • Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred
  • Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines


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