Team Leader

2 weeks ago

Noida, Uttar Pradesh, India MetLife Full time

Team Leader - Technology Services

Position Summary

This position will be part of the global citrix and virtualization team. Resource will work on key critical activities for infrastructure readiness.

  • Driving Engagement calls with users / Customers / Vendors to understand their exact requirement
  • Attending Daily / Weekly calls internally and sharing the updates
  • Demonstrates high responsiveness for technology issues
  • Drives problems to root cause through partnership with engineers, ensuring knowledge is captured for future events
  • Designs, plans and implements high-availability core infrastructure systems
  • Develops Software configuration management standards and performs data de-identification and provisioning
  • Documents and tracks hardware and software configuration, migration, testing and deployment solutions
  • Candidate needs to have strong background in Citrix, Xendesktop, Desktop Delivery Controllers(DDC's), VMWARE, ESXi, Windows Operating Systems
  • Ideal candidate needs to have experience working in large scale infrastructure
  • Provide the Operational Technical task to migrate Hosted Virtual and will play major role in the successful implementation of the Hosted Virtual Desktop platform
  • User support of enterprise level environment hosting virtual desktops published via Citrix XenDesktop with VMware as hypervisor
  • Handle escalated user issues from service desk/desktop support teams
  • Rubrik Backups handling (As and when required)

Job Responsibilities

  • Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams
  • Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches
  • Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x
  • Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment
  • Working knowledge of Insight and Director monitoring platforms
  • Citrix environment health check monitoring (check all unregistered VDIs and work on them)
  • Monitoring Service-now queue for Incidents, RITMs, & Changes.
  • Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space
  • Email monitoring & Scheduled Meetings and Sending Escalation report (INCs)
  • Citrix Monitor (Director) monitoring
  • Billing Scripts and Security tools remediation
  • Filtering Stopped VDIs in Azure Portal and changing state to Stop
  • Comparing Azure and Studio VDIs / On Prem and Studio VDIs
  • Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler
  • Resolving normal & critical issues related to Citrix environment on a daily basis
  • Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders
  • Execute/document tasks & actions performed whenever necessary
  • Work towards automating tasks wherever possible

Knowledge, Skills and Abilities

Education

  • Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
  • Minimum Experience of 5 years with at least 3 years of relevant experience
  • Expertise in Citrix/Virtualization services
  • Expertise in Citrix, Xendesktop, Desktop Delivery Controllers(DDC's), VMWARE, ESXi, Windows Operating Systems
  • Experience in Vmware and Cloud Services
  • Xenapp/Xendesktop/Citrix cloud services
  • Preferred experience in Ivanti, Tanium
  • Experience in OS, Windows update and SCCM
  • Good knowledge in PowerShell

Knowledge and skills (general and technical)

  • Excellent knowledge of MS Office & Excel in Particular (Aggregate functions, Pivots, Formatting, Tables, Others (outline, sorting, validation, text to columns, lookups)
  • Knowledge of TCP/IP, firewalls, load balancers and switches
  • Good understanding in Ticket Management, Change Management
  • Access Central Ticket Management
  • Good understanding on Citrix/virtualization Environment
  • Experience with Tanium/Ivanti/Systrack
  • Good experience on capacity and availability monitoring and good in diagnosing the problems to improve the availability of IT services
  • Excellent Skills in Analysis, Reporting and Presentation to be provided to users and technical groups
  • Hands on experience with OS performance, windows update troubleshooting
Other Requirements (licenses, certifications, specialized training – if required)

ITIL

Working Relationships

Internal Contacts (and purpose of relationship):

All Internal GOSC Stake Holders

External Contacts

(and purpose of relationship) – If Applicable

Stateside Client/ Engineers from different regional Security teams (Such as Country/Regional Head for Monitoring/Containment)

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

  • Team Leader

    2 weeks ago

    Noida, Uttar Pradesh, India Seven Consultancy Full time

    JOB DETAILS 1 Ensures the delivery of brand promise and provides exceptional guest service at all times.2 Provides excellent service to internal customers in other departments as appropriate.3 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India Seven Consultancy Full time

    JOB DETAILS 1 Ensures the delivery of brand promise and provides exceptional guest service at all times.2 Provides excellent service to internal customers in other departments as appropriate.3 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India WSP in India Full time

    Team Leader DrainageWe are seeking to recruit an ambitious and dynamic Team LeaderDrainage to join the 'UK iCRCLocal Government / Communities Team to work alongside our UK discipline.We are looking for rounded individuals responsible for planning and managing the delivery of projects, including adequacy of design, compliance with standards and legislation,...

  • Team Leader

    2 weeks ago

    Noida, Uttar Pradesh, India WSP in India Full time

    Team Leader - DrainageWe are seeking to recruit an ambitious and dynamic Team Leader - Drainage to join the 'UK iCRC - Local Government / Communities Team to work alongside our UK discipline.We are looking for rounded individuals responsible for planning and managing the delivery of projects, including adequacy of design, compliance with standards and...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India WSP In India Full time

    Team Leader - Drainage We are seeking to recruit an ambitious and dynamic Team Leader - Drainage to join the 'UK i CRC - Local Government / Communities Team to work alongside our UK discipline.We are looking for rounded individuals responsible for planning and managing the delivery of projects, including adequacy of design, compliance with standards and...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India Netambit Value First Services Private Limited Full time

    Job Profile: A Team Leader in Inside Sales for HDFC Credit Card process is responsible for managing and leading a team of sales representatives to achieve sales targets and objectives. The role involves overseeing the day-to-day operations of the inside sales team, providing guidance, support, and coaching to team members, and ensuring that the team meets or...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India MetLife Full time

    Team Leader - Technology ServicesPosition SummaryThe Firewall and Network Security Senior Analyst contributes to enhancing MetLife's cybersecurity stance by offering expertise in firewall and network security. This role focuses on managing and enhancing the process to ensure enterprise firewalls and network devices are properly secured and monitored. Besides...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India TMF Group Full time

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our websiteAbout TMF GroupTMF Group is a leading global provider of high-value...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India TMF Group Full time

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website About TMF Group TMF Group is a leading global provider of...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India Kickstart Vision To Reality Private Limited Full time

    Team Handling Experience Must Job Responsibilities:- Develop Strategy for acquisition of merchants, Retailers from various segments. Resposible for Sourcing, generating, Closing New acquisition & activation signing leads. Will be managing the team of direct Sales People. Coach & Mentor the team in acquisition and relationship management. Planning,...

  • Team Leader

    1 month ago

    Noida, Uttar Pradesh, India MetLife Full time

    Focus of the role includes:Responsible for managing US GAAP/STAT reporting, Experience Studies, New Business Valuation and Statutory reporting for Nepal. Develop and support the team for various activities: Support automation projects. Provide production steward reviews for new Prophet models for pricing new products. Ensure completion of Local statutory...

  • Team Leader

    4 weeks ago

    Noida, Uttar Pradesh, India MetLife Full time

    Focus of the role includes:Responsible for managing US GAAP/STAT reporting, Experience Studies, New Business Valuation and Statutory reporting for Nepal. Develop and support the team for various activities: Support automation projects. Provide production steward reviews for new Prophet models for pricing new products. Ensure completion of Local statutory...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India i energizer Full time

    Requirements/Profile: Experience in website management Website management experience – retail / ecommerce is preferable Familiar with email marketing software Leadership experience Project management experience Proficient in data analysis Strong IT literacy, Microsoft Office skills in particular Excel Excellent communication and presentation skills Good...

  • Team Leader

    4 days ago

    Noida, Uttar Pradesh, India MetLife Full time

    Oversee modelling efforts and engaging with business customers. Build models in line with MetLife's Global Actuarial Modeling Prophet coding standards. Perform testing activities to provide quality assurance to the customer. Support production activities to deliver actuarial results to satisfy various reporting exercises and various financial impact...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India MetLife Full time

    Responsibilities:Responsible for generating the results of experience studies and suggesting assumptionsComprehend and analyze the necessary data for conducting the studiesOffer detailed explanations and analysis of results to key stakeholders through written reportsEvaluate the effects of changing assumptionsAssist in defining and validating new...

  • Team Leader

    2 days ago

    Noida, Uttar Pradesh, India MetLife Full time

    Responsibilities:Responsible for generating the results of experience studies and suggesting assumptionsComprehend and analyze the necessary data for conducting the studiesOffer detailed explanations and analysis of results to key stakeholders through written reportsEvaluate the effects of changing assumptionsAssist in defining and validating new...

  • Team Leader

    2 weeks ago

    Noida, Uttar Pradesh, India ASSPL - Uttar Pradesh - D37 Full time

    You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates'...

  • Team Leader

    1 week ago

    Noida, Uttar Pradesh, India Meilleur Infotech Pvt Ltd Full time

    Should know people management and Team ManagementShould be aware of KPI and KRA.Should be able to manage daily shrinkage and control Attrition.Should have knowledge of Data Analysis.Relevant experience in BPO.

  • Digital Marketing Team Leader

    1 week ago

    Noida, Uttar Pradesh, India High Creation Interior Projects Private Limited Full time

    Role & responsibilitiesRole: Digital Marketing Team LeaderExperience: 5 to 7 yearsLocation: Noida Sector 63Salary: 5 to 8 lac LPAIndustry: AnyEmployment Type - Full-timeJob DescriptionWe seek a dynamic and experienced Digital Marketing Team Leader to join our High Creation Interior immediately. The ideal candidate has strong leadership skills to guide and...

  • Team Leader

    2 weeks ago

    Noida, Uttar Pradesh, India MetLife Full time

    Job Responsibilities:Knowledge of Sales Cloud and Service CloudDeveloping customized solutions within the Salesforce platformDesigning, coding, and implementing Salesforce applicationsTesting the stability and functionality of the applicationTroubleshooting and fixing bugsWriting documents and providing technical training for Salesforce staffMaintaining the...