65255p-information Dev Eng Staff

2 weeks ago

Bengaluru, Karnataka, India Juniper Networks Full time
The Technical Writers on the PACE team strive for this goal daily by:


  • Putting teamwork first. We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix.
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Being unafraid to fail. We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again.

  • We are looking for a curious Technical Writer and Courseware Developer to join our mighty team In this role you'll create customerfocused content, including comprehensive concepts, examples, tasks, reference information, and inproduct guidance for Juniper's cuttingedge cloud services, automation, and Network Management products. You'll also have opportunities to lead technical documentation projects. The role requires the ability to grasp and translate complex technologies into easytouse content for our customers. _
  • Responsibilities: _
- _Design, develop, deliver, and maintain customer-facing, best-in-class user content. _
- _Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more. _
- _Analyze specifications and product descriptions and recommend the best documentation approach. _
- _Learn the customer experience through hands-on usage of our cloud networking products. _
- _Follow established style and process guidelines to provide consistency and completeness. _
- _Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes. _

  • Minimum Qualifications: _
- _Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products. _
- _5+ years of experience producing technical content. _
- _BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience. _
- _Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology. _
- _Ability to research complex technical concepts (independently and collaboratively). _
- _Familiarity with XML authoring, content management, and courseware development tools. _
- _Strong problem-solving skills: ability to make progress with less-than-complete information. _
- _Excellent communication and collaboration skills

  • Preferred Qualifications:
_
- _Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services. _
- _Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security. _
- _Familiarity with DITA/XML authoring principles and content management concepts. _
- _Familiarity with Markdown and MS PowerPoint for authoring content. _
- _Experience leading technical documentation efforts with multiple writers. _
- _Familiarity with program management methodologies and systems such as Agile and JIRA. _
- _Familiarity with the Juniper Junos OS. _
- _Have industry network certifications. _
- _Some experience with one or more modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more._

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