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Senior, Solutions Engineering
3 months ago
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
Our vision is the same, a place where employees know they can thrive.We have an open role for a Cisco focused Network Pre Sales Engineer who has strong Cisco R S / Network Solutions Design expertise.
Cisco Network Presales Engineer is responsible for deep technical coverage for Cisco's Security products, as well as overall Security architectures compromised of multiple products from both Cisco and our partner third party vendors.
The engineer will be working as a part of the virtual pre-sales organization to design and deliver customized solutions to meet our customer's business needs.
We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.Responsibilities:
DevelopLeadsandPartnerRelationships:
oDevelop and maintain relationships with key vendor partners such as Cisco, IMI Mobile, Verint, and other and other related Contact Center technology vendor or service providersoLeverage relationships and sales track record to obtain leads from partners through direct communication, and coordination with TTEC Business DevelopmentManagers o Participate in initial data gathering and lead qualification with the prospective client
DevelopBusiness/TechnicalNeeds:
oParticipate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or AnalystsoLeverageTTEC'sSolutionsFrameworkininformalrequirementsmeetingsor facilitated workshopsoDocumentcriticalbusinessand/orITrequirementsand"compelling events" requiring the client to make a change
DevelopSolutionDesign/Configuration/Viability:
oConduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirementsoDevelopdetaileddesignsolutionsincludingbill of material configurations and architecture diagramsoCommunicate and collaborate with delivery teams to develop timeline and staffing professional services' estimates as needed.oDevelop'SolutionReview'presentationsoParticipate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questionsoDevelopandPresentSolutionstotheClient/SupportDealClosureoDevelopProposalsandSOWsusingstandardTTECtemplatesoProvidealeadormajorcontributortechnicalroleforRFPResponseDevelopmentoCoordinate material preparation and manage to complete the partner and internal Bid Assurance processes.
oMaintain a current expert knowledge of all products and servicesoMaintain a working knowledge of competitors' products and services and of emerging trends in the collaboration industry as a wholeoMaintain a working knowledge of industry standards to leverage interoperability advantages of our solutionsoProvide insights on competitor service offeringsoAct as a trusted advisor and technical consultant for all products and related technologies- Provide input for development of new products and enhancement of current products
- Assist clients with ROI studies, equipment budgets, systems requirements and specifications
Required skills:
- The candidate should possess minimum of 5 years' experience in a role providing analytical, diagnostic and problem-solving skills in a technology-driven environment
- Demonstrated ability in public speaking and presentation skills, with a focus on presenting technical information to those with a non-technical background
- Excellent discovery and active listening skills with experience discussing collaboration technologies, unified communications and real-time applications over IP
- Work effectively across functional lines, in coordination with others involved in product management, marketing and technical support services
- Experience creating technical responses and formal documentation in a written and graphical format including technical architecture plans, phased approach proposals and network topologies
- IP, Cisco IOS, switching and routing protocols, QoS, Security
- Understanding of Microsoft Exchange and Active Directory.
